Operations Technician

Centralized Bed Placement Specialist

The Centralized Bed Placement Specialist is fully engaged in providing exceptional Quality/No Harm, Customer Experience, and Stewardship to ensure timely and appropriate placement of all patient admissions. Serves as a single point of contact for all patient logistics within Health First planning, prioritizing, directing and controlling all admissions and bed transfers between hospital departments and nursing units for all Health First hospitals.

Primary Accountabilities:

1. Evaluates inpatient admissions and transfers for all Health First hospitals and directs patient placement decisions in accordance with patient diagnosis, appropriate unit criterion, patient acuity, and patient location.
2. Evaluates all available hospital beds and develops contingency bed management plans with operational leads to ensure daily operations are not interrupted. Reports any occurrences of interrupted operations to leadership.
3. Initiates, promotes, and participates in interdisciplinary discussions with care teams, nursing units, and operational leaders to manage timely and appropriate placement of all patients for Health First hospitals. Works with operational leaders to develop logistical plans during high capacity to accommodate incoming patient placement needs.
4. Utilizes complex algorithms for time sensitive patient events. Facilitates timely relocation of patients in critical scenarios, communicating with health care teams and operational leaders in real time.
5. Collaborates with Transfer Access RN Case Managers and operational leaders to facilitate timely placement of emergent patient populations for Code Rupture, Code Blue, Code PE, STEMI, Stroke, and Trauma Alerts.
6. Highly effective in clinical fact gathering and analysis to plan and direct environmental and transport services to areas/patients of priority.
7. Collaborates with WOCN to promote Quality/No Harm via ordering of specialty beds for bariatric, wound, and critical care patient populations. Supports unit nursing by documenting order status in Teletracking.
8. Actively participates in daily hospital huddles to provide logistic support for areas of concern and advocate for optimal patient placement.
9. Maintains collaboration with specialty units and procedural areas to plan, prioritize, organize, and direct patient placement plans with consideration to bed priorities and staffing needs.
10. Remains in constant communication with operational and nursing leadership to evaluate unit safety with respect to staffing, bed priorities, and patient needs while maintaining patient placement necessity.
11. Collaborates with surgical and special procedural departments to ensure all patients are placed in appropriate beds in a timely manner.

Work Experience:

• Minimum one (1) year experience in health care or customer service working with multiple computer applications
• Recent experience in an acute health care facility as Unit Coordinator, EMS, CNA, or medical assistant preferred

Knowledge/Skills/Abilities:

• Ability to work autonomously with minimal supervision
• Proficient verbal, written, and telecommunication skills
• Strong critical thinking skills to resolve issues and prioritize multiple demands in a fast-paced, high stress work environment
• Proficient in computer database skills
• Proficient in real time documentation in electronic format with adeptness to work in multiple applications
• Ability to maintain composure in stressful office environment

Physical Requirements - Sedentary:

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

About Health First:

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule: Part-Time

Shift Times: 7:00am-7:00pm

Paygrade: PG-PG-23