#127820 - Research Operations Associate
Lifted, an Upwork Company™
Job Description
We are seeking a Research Operations Associate to support a UX Research team with participant recruitment, study coordination, research repository management, and Research Operations process improvement.
This role is well suited to someone with 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels. The ideal candidate is highly organized, proactive, comfortable managing several concurrent projects, and interested in UX Research and Design Thinking.
Key Responsibilities
- Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B and employer participants.
- Source, screen, schedule, and communicate with research participants.
- Coordinate participant NDAs, research-session logistics, and incentive payments.
- Manage multiple research projects and recruiting workflows simultaneously.
- Communicate proactively with researchers about recruiting challenges, participant availability, and study risks.
- Recommend alternative participant-recruiting approaches when the initial strategy is not producing sufficient results.
- Partner closely with UX researchers to understand study requirements and support the research lifecycle.
- Lead the migration of a Google-based UX research repository to Dovetail.
- Support research repository organization, maintenance, and thematic analysis.
- Serve as a liaison between Research Operations and UX Research stakeholders.
- Identify opportunities to improve Research Operations processes using design thinking and continuous-improvement practices.
- Create participant-recruiting resources, templates, and best-practice guidance for researchers.
- Coordinate with Legal and Policy stakeholders on participant compliance and approval requirements.
- Support UX research vendor management, procurement activities, and budget tracking.
- Help onboard new UX researchers and promote consistent Research Operations practices.
Qualifications
Must-Have Skills
- 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels.
- Experience recruiting participants, preferably for UX research studies.
- Experience coordinating schedules, calendars, and multiple concurrent projects.
- Understanding of or demonstrated interest in UX Research and Design Thinking.
- Strong Agile and Jira experience.
- Experience using calendar management and scheduling tools.
- Experience using online collaboration tools.
- Experience using Qualtrics or an equivalent survey platform.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking skills.
- Strong project coordination and attention to detail.
- Strong relationship-building and stakeholder-management skills.
- Collaborative, curious, empathetic, proactive, and self-driven working style.
Nice-to-Have Skills
- Direct Research Operations experience.
- Experience recruiting B2B or employer participants.
- Experience using Dovetail.
- Experience supporting research repository management or migration.
- Experience supporting thematic analysis.
- Vendor-management or procurement experience.
- Budget-tracking experience.
- Experience coordinating with Legal or Policy teams.
- Knowledge of UX research methodologies and participant-recruiting best practices.
- Experience onboarding UX researchers or creating Research Operations resources.
- Enterprise experience strongly preferred.
Additional Information
Required Tools & Platforms
- Jira
- Qualtrics or an equivalent survey platform
- Calendar management and scheduling tools
- Online collaboration tools
Location, Time & Engagement
- Open to candidates located in the United States or LATAM.
- Significant working-hour overlap with Eastern and Central U.S. time zones is highly preferred.
- Full-time contract engagement at approximately 40 hours per week.
- Remote role.
- Current contract end date is March 31, 2027.
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