Service Sales Engineer

Job Description

The Facility Service Group specializes in rapid-turnaround commercial and industrial projects. The Service Sales Engineer manages the full lifecycle of these fast-paced assignments: leading conceptual design, estimating, internal scheduling, and end-to-end execution with a "customer-first" approach.

In addition to driving growth with an assigned portfolio of established client leads, this role is actively expected to prospect and secure new accounts to achieve sales targets.

Essential Duties and Responsibilities:

• Identify, negotiate, and close profitable repair service contracts for commercial and industrial facility systems to consistently meet and exceed sales quotas.
• Generate new business through active prospecting, lead tracking, and prompt follow-up on referrals.
• Prepare and deliver compelling sales proposals that demonstrate value to both prospective and existing clients.
• Build strategic, long-term partnerships with clients by anticipating their needs and acting as a trusted decision-maker on key accounts.
• Manage end-to-end project lifecycles from inception to completion, ensuring projects stay on schedule, within scope, and aligned with quality standards.
• Collaborate with internal engineers to review technical drawings and align scope of work with project specifications.
• Direct and coordinate with field personnel, internal office teams, and clients across all project phases to ensure seamless execution.
• Evaluate and review contracts to ensure compliance, mitigate risks, and maintain expected profit margins.
• Proactively troubleshoot project or client issues, providing expert advice and timely solutions to maintain high satisfaction levels.
• Monitor industry trends and market conditions to inform management of emerging opportunities and perform other duties as assigned.

Position Requirements (Work Experience, Skills, Licenses, etc.):

• Applied expertise in plumbing systems alongside a comprehensive understanding of service sales strategies.
• Proven ability to manage a diverse portfolio of concurrent projects simultaneously.
• Demonstrated track record of prospecting, negotiating, and closing new customer accounts.
• Exceptional interpersonal skills with the ability to communicate effectively across all organizational levels, including clients, field staff, and executive leadership.
• Strong written, verbal, and analytical problem-solving abilities.
• Capability to thrive both independently as an individual contributor and as a collaborative team member.
• Flexibility to adapt to shifting priorities and expanding responsibilities.
• Strong time-management skills with a consistent record of setting ambitious goals and meeting strict deadlines.

Education and Experience:

• A bachelor's degree in Business, Mechanical Engineering, or related field.
• 4-7 years' experience in technical sales, field service engineering, sales engineering, and/or technical support.
• Must possess and maintain a valid driver's license and auto liability insurance.

ACCO Competencies:

• Proactivity/Initiative : Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
• Perseverance : Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Motivation/Dedication : Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.
• Technical Curiosity/Willingness to Learn : Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Insight : The ability to gather and make sense of information that suggests new possibilities.
• Engagement : Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• People Skills : Is approachable and gains the mutual trust and respect of others. Understands people's strengths & weaknesses and actively seeks to understand other perspectives.
• Communication : Fosters open, honest, candid and respectful communication. Effectively assesses, defines and communicates issues in a timely manner, both written and verbal.
• Teamwork : The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture : Understands and contributes to the organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Problem-Solver : Ability to identify, analyze, and solve problems in support of personnel, group, department, or organizational objectives.
• Execution : Effectively takes a vision and translates into action by including the right people. Identify and remove barriers, when possible, to achieve results. Demonstrates appropriate compromise, effective time management, prioritization practices and holds team members (including themselves) accountable for their performance/conduct.
• Professionalism : Respectfully observes and challenges the status quo with intent for improvement. Can take direction, accept feedback, and take full responsibility for their actions. Lead by example through positive influence and ethical leadership with consideration of the entire organization.

Job Responsibility Level:

No direct reports

Travel Requirements:

Travel required 10-25% of the time to other office locations and job sites.

Hours:

This is an exempt position. Workdays are scheduled from Monday through Friday. Typically, work hours begin and end between 7:00 am and 5:00 pm as scheduled with the position's supervisor. Work outside of regular hours may occasionally be necessary to meet business needs.

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Prolonged sitting.
• Frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch.
• Ability to climb both fixed and extension ladders and raise a roof hatch.
• Possess a range of motion sufficient to look into the interior of air conditioning equipment.
• Operate and drive a motor vehicle.