IT Support Specialist

IT Support SpecialistLocation: Chicago, ILExperience: 10+Team: EngineeringPractice: IT SupportJob Purpose To be successful as a Onsite IT Support Specialist. A remarkable Desktop Support Technician will gauge computer proficiency in every individual, and then proceed to tailor their services in a suitable manner.Principal ResponsibilitiesAdvising staff on appropriate procedures for directing their IT-related queries and recommendations.Receiving and documenting requests for support.Deciding on the most suitable ways of providing aid.Delivering IT and related assistance upon request, or as you deem suitable.Configuring new desktops, routers, modems, and similar devices.Performing routine inspections and upkeep of existing installations.Updating computer operating systems and other important software, as needed.Substantiating requests for hardware and software purchases and upgrades, if appropriate. Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time. Testing and evaluating new technologies.Knowledge and ExperienceTrack tickets in ITSM ticketing SystemHave worked in a health care environment is a plusDemonstrable track record in delivering technological environments. Highly analytical in problem solving with the ability to apply original and innovative thinkingDisplay and apply knowledge of technologies including: Microsoft, Infrastructure Networks, thin client technologies, server virtualisation and an awareness and understanding of additional software programmes and technologies relevant to technical infrastructure environments.Minimum of 5 years' experience in the field.SkillsKnowledge of installing, configuring and administrating Microsoft desktop and Server operating systemsA high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholdersAbility to research subjects, with a commitment to provide continuous improvement.To work under pressure and think clearly in challenging situations in a logical mannerTo be flexible in approach and be comfortable with a fluid organizational structure that requires both team work and self sufficiency as necessary, with the ability to work under minimal supervision