Service Engineer

Job Description Job Description SUMMARY OF FUNCTIONS: · The Service Engineer – Mechanical is a member of a team of electrical, controls, mechanical, and hydraulic professionals, responsible for design, construction, integration, testing and maintenance of Schuler and other industrial equipment. This role places a heavy emphasis on the evaluation and engineering of mechanical press components and assemblies as well as equipment modernization projects. These tasks and projects are in general mission-critical and require a strong commitment to cost consciousness and on-time delivery. Projects range from simple component and assembly group modernizations to complete equipment and system upgrades. Service and supporting roles, as outlined below, are also an integral part of this position. MAJOR DUTIES AND RESPONSIBILITIES: · Evaluation of the mechanical content of customer requests for quotations of repair and modernization projects. · Development of technical specifications, solutions and requirements for projects to be quoted in consideration of customer and local/national standards. · Technical project clarification with the customer. · Develop detailed technical descriptions for quotations. · Technical support of the sales group, including meetings with customers. · Development and design of technical solutions. · Drafting of project, assembly, and part drawings. · Development of material bills. · Cost and time conscious project work. · Evaluation of spare parts · Close cooperation with affiliated Schuler engineering groups worldwide. · Support the Field Service Group in preparation of installations and repairs. · Provide troubleshooting assistance to Schuler field service technicians and engineers. · Troubleshoot customer’s problems by phone/email and onsite, if required. · Onsite engineering support during installations, if required. · Participate in on-call service program. · Traveling and going on service calls will be required occasionally. · Visit customers on sales or project meetings. · Perform as Engineering Project Manager on specific jobs based on assignment by the Service Engineering Manager. · Support Customer Service Representatives in spare parts order processing by providing technical information. · Prepare and facilitate technical training programs for internal and external customers. · Interface with the customer as needed to resolve issues and technical concerns. · Supports new machine sales with technical information when requested. · Development and evaluation of preventative maintenance inspection programs. · Support the quality department with incoming material inspections of complex components. REQUIREMENTS: · Bachelor degree in mechanical engineering. · A minimum of two years industrial experience in mechanical engineering with a specialization on heavy equipment, preferably mechanical power presses. · Proficient user of mechanical drafting software, such as CATIA, ACAD-Mechanical, Inventor, or similar. (Schuler uses CATIA as the primary CAD suite). · Able to design components and mechanical systems based on their required functionality. · Understands mechanical and chemical properties of materials. · Able to create metric manufacturing drawings including ISO standards. · Highly efficient in reading and interpreting of mechanical part and assembly drawings. · Understanding of hydraulic systems and fluid schematics. · Familiar with common standards such as ISO, ANSI, ASME, etc. · Proficient user of the Microsoft Office 2010 Suite · Familiar with ERP systems, preferably SAP. · Ability to travel, nationally and abroad. · Proficient user of Microsoft Office (Excel, Outlook and PowerPoint) & SAP preferred · Possess strong analytical aptitude Proficient computer skills with the ability to learn new software · Customer focused & Quality Oriented · Strong time management and organizational skills · Ability to multi-task and to work in dynamic business environment; Adaptable to change · Self-motivated and results oriented; Ability to use judgement and make decisions independently · Teamwork oriented to resolve problems and achieve goals · Excellent listening, verbal and written communication skills · Fluent in English with advanced reading and writing skills · German and/or Portuguese Language skills would be a plus. · Visa holders/English as Second Language (ESL) individuals must take TOEFL exam and score above passing grade. ORGANIZATIONAL RELATIONSHIPS: · This position reports to the Service Engineering Group Leader - Mechanics. Coordinates related activities with service sales, field service, purchasing and customers. There are no supervisory responsibilities assigned to this position. MISCELLANEOUS · Performs other duties as required or assigned, which are reasonably within the scope of the duties in this job classification. Company Description ANDRITZ Schuler Incorporated, headquartered in Canton, Michigan represents the Schuler Group in North America. We offer sales management and project coordination for state-of-the-art metal forming system solutions. Our after-sales service, spare parts, PM programs, retrofit and rebuild programs are ready to support new and existing metal forming systems. Our goal is to provide our customers with the ability to become more productive, flexible and profitable in todays increasingly competitive environment. We provide comprehensive process knowledge, turnkey installations and technical service throughout the entire life of the system. Company Description ANDRITZ Schuler Incorporated, headquartered in Canton, Michigan represents the Schuler Group in North America. We offer sales management and project coordination for state-of-the-art metal forming system solutions. Our after-sales service, spare parts, PM programs, retrofit and rebuild programs are ready to support new and existing metal forming systems.\r\n\r\nOur goal is to provide our customers with the ability to become more productive, flexible and profitable in todays increasingly competitive environment. We provide comprehensive process knowledge, turnkey installations and technical service throughout the entire life of the system.