Veterinary Client Service Representative - Primary Care

divh2Veterinary Client Service Representative/h2pAre you passionate about providing exceptional customer service and making a difference in the lives of pets and their owners? We are excited to announce the opening of our brand-new primary care location Elm City Vet Primary Care. We are looking for a dedicated Veterinary Client Service Representative to join our team! As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive experience for both pets and their families. If you are a compassionate, detail-oriented professional with a love for animals, this is your chance to be part of something truly special!/ppOur vision is a simple one, to make the community and the animals and people in it happier and healthier./ppElm City Vet is located right on vibrant Orange Street in the heart of New Haven. This brand-new build will feature a spacious lobby to give pets and their families ample space to comfortably relax. Our five exam rooms feature double entry to not only maximize efficiency but also promote a safe environment for all pets and their people./ppPieper Veterinary is a highly respected family of emergency, specialty, urgent care and primary care hospitals in CT, PA, MA, and ME. What to Expect:/pulliEnvironment of Collaboration: Our hospital locations work closely together with each other as well as the Specialty/ER location in Middletown to provide the best possible care for the pets we see./liliCommitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your goals./liliCareer Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within./li/ulpAbout You:/ppWe strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease./ppWe are seeking a Client Service Representative who will thrive in a fast-paced, high-volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference./ppCompensation: Based on experience starting at $17.00-$21.00 an hour./ppAnticipated Schedule: This is a Full-Time position: Monday, Tuesday, Thursday, and Friday - 9:45am-8pm. Saturday rotation is required./ppWhats in it for you?/pulliSupportive culture with social events team building/liliCompetitive paid time off holidays/liliCareer Growth Training Opportunities/liliComprehensive medical, dental, and vision insurance/liliMental Health Focused Services/lili401(k) plan with a strong employer match/liliUp to 75% employee pet care discount/liliAnnual uniform allowance/li/ulpWe know its not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!/ppRequirements:/pulliPrevious experience in a customer service role, preferably in a veterinary setting, is preferred./liliFamiliarity with veterinary terminology or a willingness to learn./liliExcellent verbal and written communication skills to interact with clients, and staff./liliExceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets./liliAbility to handle challenging client situations with tact, patience, and understanding./liliAbility to manage multiple tasks simultaneously in a fast-paced environment./liliAbility to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations./liliFlexibility to assist with other duties as needed and work effectively in a team-oriented environment./liliReliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service./liliAbility to remain calm and composed under pressure, especially in high-stress or emotional situations./liliWillingness to continue learning and stay updated on best practices in client service and veterinary care./li/ul/div