Service Support Specialist

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Oversee Red Cap program, provide operational support to the Service Department. Roles will include: Appointment Coordinator, Customer Relations Specialist, Dispatcher, Porter, Courtesy Vehicle Driver. Answer telephones, input data on computer and perform filing duties. Maintain accurate and on-time reports and records relative to functions of the business. Receive payments from customers and always provide courteous customer service.

FUNCTIONS:

Pick up and deliver customer vehicles.

Set up appointments for service customers.

Answer telephones quickly in a friendly and personable manner.

Receive payments from customers and operate cash register.

Make change, cash checks and issue receipts to customers.

Balance cash drawer and verify cash on hand each day at day end for bank deposit.

Handle customer complaints with integrity and poise. Resolve complaints or refer complaining customer to the appropriate individual for further communication.

Refer customers who have additional questions about their repair order to the service advisor or service manager.

Close repair orders and service tickets each day.

Daily filing and record keeping.

Perform any other special duties requested by the general manager, controller or other department managers.

MINIMUM QUALIFICATIONS:

A minimum of one year of experience in related field.

Ability to understand and follow instructions in English.

Computer experience and knowledge using various programs.

Must have valid driver's license and maintain a clean driving record.