Concierge

Concierge

Luxury Senior Living Communities in Kendall, Coral Gables & Homestead is looking for a Concierge for its Palace Renaissance & Royale Assisted Living & Catered Living Community located at 11355 SW 84th Street Miami, FL 33173. CARF Accredited, Rated #1 in the US of all communities surveyed by CARF, 2016.

The #1 priority of this position is to assist residents & families with all their inquiries while creating a warm, friendly & positive environment.

Essential Duties & Responsibilities:

• Be attentive and understand the needs of residents and promptly assist them to get the appropriate help.
• Greet visitors, take messages, assist in locating residents, accept deliveries and ensure they are routed to the right place/person.
• Operate the telephone system and direct the calls to the appropriate destination.
• Perform a variety of clerical assignments for other departments as the need arises

Qualifications:

• Experience of working with the public in a customer service capacity and telephone switchboard operations is desirable.
• Must be able to operate PBX, Cisco phones and Code Alert Systems.
• A high school degree or equivalent is a must.
• Must be computer literate with knowledge of PC programs, including Windows, Word, Excel, etc.
• Basic math and typing skills required.
• Must be able to speak clearly and have excellent communication skills, both verbal and written in English. Spanish preferred.

The Ideal Candidate:

• Caring, enjoy helping others, quick, polite, responsible, always on time, creative & resourceful, very accurate and detail-oriented.
• Flexible as to work schedule. Must be available to work on weekends and holidays & in emergencies.
• Must be able to work under pressure and multi-task.
• Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
• Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.
• Must be comfortable with working with older individuals.