Client Calibration Technician II

Job Description

Job Description

Overview

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay Range: $28.00 - $32.00/hour

Position Summary

The Client Calibration Technician II will be the primary customer interface and requires administrative support of the customer relationship, serving as a conduit for information between operations, sales, and business systems. They will support the customer with equipment order processing, procuring and receiving any outsourced services or supplies, and shipping and receiving customer equipment. They should be comfortable in independent decision making to proactively communicate with customers, escalate concerns to management when needed and prioritize work without high levels of supervision.

Responsibilities

• Identify and utilize appropriate measurement techniques while maintaining calibration standards
• Perform calibration work with little to no supervision and conduct independent research when necessary
• Perform calibrations within a laboratory or customer on-site setting with little to no direction
• Successful completion of assigned training materials through on-the-job training, online content, LMS, and classroom led instruction
• Fulfill duties safely under working conditions, in keeping with Company requirements and standards
• Support the customer with equipment order processing, procuring and receiving any outsourced services or supplies, and shipping and receiving customer equipment
• Comfortable in independent decision making to proactively communicate with customers, escalate concerns to management when needed and prioritize work without high levels of supervision
• Travel requirements: up to 50% of work schedule
• Model the Company’s values to influence others to perform in an aligned manner
• Other duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities

• Working knowledge and competency in at least four (4) disciplines and expert in one (1) discipline, preferred
• Strong interpersonal and customer service skills
• Excellent attention to detail
• Self-motivated learner with the ability to learn new skills related to calibration and calibration processes
• Ability to take direction and learn from feedback
• Ability to communicate well with supervisors, solve problems effectively, and work both independently and as part of a team
• Three (3) years driving experience with a valid driver’s license
• Basic mathematical skills including algebra, geometry, and statistics
• Familiarity with basic hand tools
• Proficiency with Microsoft Office computer software including Word, Excel, and Outlook
• Basic organizational and time management skills
• Experience in PMEL, PME, TMDE, Metrology,Calibration, ASQ CCT, METCAL, GPETE, Electronics, GCAMS, or Avionics, preferred

Education and Experience

• Associates degree from college or technical school, or three (3) years related experience and/or training, or equivalent combination of education and experience
• Three (3) years of commercial calibration experience, preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.