Account Sales Representative

Account Sales Representative

Knoxville, TN

Our Mission

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

Position Summary

The Account Sales Representative (ASR) is a highly driven, competitive, and relationship-focused professional responsible for contributing to account sales, service, and support activities across our clinical product portfolio. This role focuses on maximizing patient retention and test cadence compliance within existing accounts, while strategically deepening our footprint within key medical practices and regional hospital networks.

The ideal candidate possesses a high-energy, competitive personality, combined with exceptional organizational habits that ensure no detail or follow-up is missed.

Primary Responsibilities

Establish & Expand Institutional Relationships: Cultivate, grow, and maintain deep-rooted relationships with physicians, clinical staff, practice managers, and key stakeholders across hospital systems and medical practices within the Knoxville market.

Drive Account Retention & Growth: Work closely with field sales partners to seamlessly support existing customers, ensuring patients adhere to their prescribed test cadence to improve long-term outcomes.

Execute Flawless Follow-Up: Serve as the primary, reliable point of contact for clinical workflows, test fulfillment, and logistics; follow up rigorously on customer requests and navigate internal systems to resolve friction points quickly. Master Territory Time Management: Assess, prioritize, and structure daily field schedules efficiently to balance high-volume account touchpoints with high-impact strategic tasks.

Leverage Corporate Resources: Educate medical professionals on the digital tools, educational assets, and patient resources that Natera provides to facilitate seamless test order management.

Cross-Functional Collaboration: Partner fluidly with internal stakeholdersincluding Clinical Field Specialists (CFSs), Strategic Account Managers (SAMs), Medical Science Liaisons (MSLs), and patient coordinatorsto maximize unit growth and deliver elite provider and patient experiences.

Utilize Data & Metrics: Analyze and monitor internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume to proactively identify areas of workflow improvement.

Qualifications & Experience

Bachelor's degree preferred (or Associate's degree with a minimum of 4 years of relevant clinical/sales experience). Minimum of 2 years of business-to-business (B2B) or medical sales experience with a proven track record of hitting targets, OR a background as a medical assistant, clinical support, patient liaison, or nurse.

Local Market Knowledge: Existing familiarity or established relationships with healthcare professionals, clinics, and hospital practices in the Knoxville or broader East Tennessee region is highly preferred.

Knowledge, Skills, & Abilities

Competitive Personality: Self-motivated, results-oriented, and driven by an internal desire to succeed and outperform goals in a fast-paced environment.

Relationship Builder: Natural ability to forge trust, connect with diverse personalities, and effectively leverage internal medical and strategic resources to back up the sales process.

Exceptional Time Manager: Masterful ability to prioritize workflows, multi-task, and work independently with a high sense of urgency. Strong Analytical Capabilities: Comfortable analyzing data spreadsheets and reporting systems to vet patient compliance metrics and target account workflows. Flexible & Adaptable: Thrives in ambiguous, rapidly shifting environments and can think strategically while executing tactical day-to-day work.

The total on-target earnings (OTE) package includes a competitive base salary along with uncapped quarterly commissions. Beyond OTE, the compensation also features a car allowance and Restricted Stock Units (RSUs).

The compensation package listed is for 1st year OTE, which are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. On-target earnings (OTE) represent the total potential income an employee can earn by achieving 100% of their performance goals. It combines a base salary with commissions and serves as an estimated figure rather than a guaranteed amount, providing a guideline based on average performance outcomes.

On-target earnings (OTE)

$90,000 - $100,000 USD

Our Opportunity

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

What We Offer

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information: - BBB announcement on job scams - FBI Cyber Crime resource page