Customer Experience Representative NOT REMOTE

Customer Experience Representative

Are you a people-person with excellent communication skills? Do you enjoy helping customers and keeping things organized? Our fast-paced Call Scheduling Center is looking for a dependable, upbeat Customer Experience Representative to join our growing team.

What You'll Do

• Answer inbound calls and assist customers with scheduling appointments
• Make outbound calls for follow-ups and reminders
• Provide excellent service and support to both customers and franchise partners
• Accurately log call details into our scheduling system
• Work closely with our team to ensure smooth daily operations

What We're Looking For

• Strong verbal communication and listening skills
• A friendly, professional phone manner
• Ability to multitask and stay organized
• Computer literacy (Google Suite experience a plus). Training on multiple CRM systems provided
• Previous call center or customer service experience preferred (but not requiredwe will train the right person!)

Position Details

• Location: 1821 Belt Line Road Garland, TX 75044
• Schedule: Full time and part time positions available
  • Shift 1: Mon 11am-7pm, Tues 8am - 4pm, Thurs 10am-6pm, Fri 7am - 3pm, Sat 9:30am-5:30pm
  • Shift 2: Mon-Thur 5pm-8:30pm, Fri 5pm-8pm
  • Shift 3: Sat 12pm-8pm, Sun 9am-5pm
• Pay: $14-17 per hour, performance and outbound appointment booking bonuses
• Benefits: 401k company matching, dental and vision insurance, AFLAC, paid vacation and paid holidays after 90 days, business casual working environment, flexible schedules, discounts on carpet cleaning.

Why Join Us? At our Call Scheduling Center, we don't just answer phoneswe build trust and keep our clients' businesses running smoothly. You'll be part of a supportive team that values professionalism, integrity, and growth.

Compensation: $14.00 - $17.00 per hour

Chem-Dry is the world's leading upholstery and carpet cleaner as ranked by Entrepreneur Magazine for 25 years in a row as the #1 in category. With more than 3,500 locations worldwide, Chem-Dry is the world's leading carpet cleaner with nationwide coverage by locally-owned franchises. Chem-Dry offers exciting team member opportunities who share a sense of commitment to quality home care and the use of quality home care products and advanced cleaning techniques. We offer flexible schedules, paid training and competitive pay. Join our team!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Chem-Dry Carpet Cleaning Corporate.