Global Sustainability Integration and Program Management Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL supports the Whole You, personally and professionally.At JLL, we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to decommissioning.In this role, you will work directly with one of our high-profile clients, acting as an embedded extension of their in-house Sustainability Team. As a member of the JLL Sustainable Operations Team with a deep knowledge of the needs of our client’s program, you will ensure they are capturing JLL’s full suite of sustainability services. You will act as an accelerator and partner-collaborator enabling our client to increase engagement across stakeholders and progress towards goals. You will ensure effective integration across business/functions throughout the real estate lifecycle influences behavioral changes, including change management ownership, required to achieve scope of work delivery and goals. This role requires a strategic and programmatic approach to embed sustainability thinking and practices across the real estate lifecycle.This role oversees a global team of approximately 35 (and growing) sustainability professionals that will deliver Sustainable Operations products, solutions and tools. This role is a part of the Technical Services and Sustainable Operations (TSSO) Workplace management team at JLL.We'll invest in your growth, support your wellbeing, and make sure you feel like you belong—because how we treat our people is how we deliver a brighter way for our clients.Location: Seattle or Arlington strongly preferred.This position is remote, U.S.-based.KEY RESPONSIBILITIESSTRATEGY DEVELOPMENT & DELIVERYDeliver Results: Focuses heavily on bottom-line business metrics and large-scale outcomes rather than tracking incremental tasks.Dive Deep: Maintains the ability to unearth root causes in critical operational dips while maintaining a wide strategic lens.Invent and Simplify: Removes organizational friction and redesigns bloated processes into streamlined architecturesSystemic Problem Solving: Identifies structural gaps in processes and long-term trends, crafting strategies that scale far beyond a single team.Single-Threaded Ownership: Takes absolute accountability for major programmatic outcomes across organizational boundaries with minimal oversight.Design and implement a global platform delivery model aligned with client needs, quality targets, and delivery objectivesWork with Strategic Account executives to develop account delivery plans that support client retention, cross-selling, client satisfaction, and account growthDevelop and execute sustainability strategies and corresponding program components designed to optimize client sustainability performance in collaboration with client sustainability teamsOwn and advance a multi-faceted global sustainability strategy with accountability across the client's real estate portfolio lifecycleCLIENT LEADERSHIP & RELATIONSHIP MANAGEMENTDevelop and maintain strong working relationships with key clients and internal stakeholders (Business Line Leads, Client Relationship Managers, Sales teams, Account Directors)Contribute to the client corporate sustainability strategy and drive the delivery of key objectivesDrive strategic direction and guidance on ways to enhance and expand service delivery, including leveraging supply chain partners, internal collaborations, and the broader JLL Sustainability PlatformEnsure high levels of execution and client satisfaction across all services, with focus on exceeding targetsIdentify and drive actions at each phase of the real estate lifecycle aligned with client objectivesBring applicable JLL tools and processes to the client for problem-solving and innovationAdvise clients on opportunities for JLL to support larger programmatic elements, providing solutionsCROSS-FUNCTIONAL COLLABORATION & INTEGRATIONEffectively network cross-functionally with other JLL service lines (technology, finance, projects, IFM, consultants, procurement) to elevate sustainability outcomes for your clientIntegrate feedback and remove roadblocks to accelerate innovation and service deliveryCreate a solution-oriented environment where the team consistently identifies leading-edge best practices that deliver value while meeting account requirements and JLL processesEstablish strong working relationships with global and regional workstreams to deliver local targets as well as overarching global targetsWith cross-functional view, effectively manage changes in partnership with stakeholders, which have the potential to impact sustainability objectivesTEAM LEADERSHIP & DEVELOPMENTLead and direct large global (AMER, EMEA, APAC) multifunctional teams in partnership with client teams.Manage an effective, global sustainable operations team capable of delivery according to scope of work and scheduleLead and grow an existing team of sustainability practitioners in lock-step with organizational and client demand growthDevelop a culture focused on client success, people development, teamwork, accountability, continuous improvement, and innovationDirect end-to-end employee management: hiring, onboarding, leading, developing, and mentoring team membersDiversify and develop the workforce to meet the evolution of client demand, with strong emphasis on technology skillsDrive consistency of delivery across the regional/global team including reporting requirements, policies, and proceduresFINANCIAL & OPERATIONAL PERFORMANCEOwn P&L responsibility for account under management with demonstrated financial acumen: cost control, expenditure management, revenue forecasting, and key business metricsMaintain accountability for cost management applicable to Platform elements and ensure efficiency as a percentage of revenueKnow your numbers and actively track financial performance against targetsDrive accountability for operational delivery, quality metrics, and business outcomesCOMMUNICATION, ADVOCACY & EXCELLENCECommunicate robustly with key stakeholders to drive innovation, integration of feedback, and identification of opportunitiesEnsure success stories are tracked, documented, and communicated to maximize awareness and engagement regarding the overall sustainability program and client successProvide strategic input and lead program components (content development, maintenance, reporting) in assigned areas of expertiseDemonstrate innovative thinking and proactive management in bringing new ideas and solutions to the client; ensure effective rolloutDevelop and enhance systems and processes for delivering best-practice sustainability performance and use of utility/sustainability management systemsUnderstand the implementation of sustainability across the commercial real estate lifecycle, including stakeholder roles, strategic decision-making, data tracking, and monitoringCANDIDATE PROFILERequired ExperienceUniversity Degree, Prefer MBA (Science, engineering, math, or related fields)Passionate about working towards a sustainable futureAn excellent understanding of the key sustainability issues for corporate occupiers of real estate including, but not limited to; decarbonization, embodied carbon, circularity, resource preservation, biodiversity, climate risk, health & wellbeing, and social value creation10+ years Demonstrated experience in leading, managing, and influencing cross-functional teams10+ years Demonstrated experience with change management across multi-faceted situations and cross-functional teams; change management certification is desirableExperience working with corporate clients, commercial property, property managers and an understanding of the landlord and tenant relationship is desirableExcellent ability to build relationships with clients and their internal teamsA strong track record integrating sustainability into organizations’ operationsExperience working in a collaborative way with clients and other stakeholders to develop and implement ambitious and robust sustainability programsProven project and program management experience and excellent communication skillsAttention to detail and accuracy in written and numeric workAbility to obtain buy-in and engagement from employees at all levelsReady to shape a brighter way in sustainability? We'd love to hear from you—apply today.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:250,000.00 – 270,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Arlington, VA, Seattle, WA, Washington, DCJob Tags:GREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Seattle, WA; Arlington, VA; Washington, DCType: Full time