Confirmation Specialist

Job Description

Job Description

Window Nation is growing fast, and we’re adding to our Call Center team in Fulton, MD. We’re looking for a Confirmation Specialist who enjoys talking with people, paying attention to details, and keeping schedules on track.

This role combines outbound calling, appointment confirmation, and accurate data entry to help customers feel prepared and informed. If you like structured work, clear expectations, and being part of a team that values reliability and professionalism, you’ll feel right at home here. 

• Calling customers to confirm appointment dates, times, and details
• Reviewing and updating customer and appointment details to ensure data accuracy and eligibility requirements
• Communicating clearly about reschedules, cancellations, or changes
• Updating and documenting call outcomes accurately in company systems and databases
• Partnering with sales and scheduling teams to share updates with customers and finalize appointments, while keeping calendars accurate
• Answering questions and resolving basic scheduling issues
• Delivering a courteous, professional, and positive customer experience on every call

• High school diploma, GED, or equivalent
• Minimum of at least 6 months of direct experience in a call center, customer service, sales support, or similar customer-facing role
• Ability to accommodate work schedules between 8:00 AM - 9:00 PM plus one Saturday or Sunday shift.

• Clear and professional phone communication
• Strong attention to detail and accuracy in data entry and documentation across multiple systems
• Ability to multitask in a fast-paced environment
• Comfort using computers and Microsoft Office tools
• Good judgment and the ability to work independently
• A positive, team-focused attitude 

This is an onsite role at our headquarters in Fulton, MD (Howard County). Candidates from Columbia, Laurel, Clarksville, Maple Lawn, Hanover, Severn, Annapolis, Baltimore, College Park, and surrounding areas are encouraged to apply.

• Starting pay of $21.50 per hour
• Step progression pay increase after 12 months
• Full benefits package including medical, dental, vision, life insurance, and 401(k)
• Paid time off
• Paid training from Day One
• Growth opportunities in a rapidly expanding company
• A supportive team culture where your work truly matters

#LI-LM1

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.