Lead Maintenance Technician

SUMMARY

We are seeking a dedicated Lead Maintenance Technician to join our team and oversee the upkeep of our multi‑family apartment community in Cleveland, OH. This is a hands‑on role where you will play a key part in ensuring the property remains in top condition, maximizing efficiency, and minimizing costs. As the Lead Maintenance Technician, you will be responsible for a wide range of tasks, including:

• Property Maintenance: Ensure the highest standards of upkeep across all residential units and common areas
• Cost Management: Minimize operational expenses through proactive maintenance and efficient resource use
• Skilled Repairs: Apply expertise in plumbing, electrical systems, HVAC, appliance repair, and painting to address issues promptly and professionally
• Resident Relations: Foster a professional, courteous, and helpful atmosphere, ensuring residents' needs are addressed with care and knowledge

If you have a passion for maintaining exceptional living spaces, strong leadership skills, and a commitment to customer satisfaction, we'd love to hear from you! Apply today and become a valued part of our dynamic team!

RESPONSIBILITIES

The Lead Maintenance Technician holds various responsibilities and authority, including:

• Maintaining a professional, courteous, knowledgeable, and helpful attitude with residents and fellow employees. Promoting this attitude with all personnel.
• Assisting residents with problems and requests to the best of their ability and within the limits of their authority.
• Ensuring curb appeal of the building's exterior and common areas.
• Continuously supervising maintenance and personnel, taking action to improve the property's appearance and addressing deferred maintenance promptly. Establishing daily employee goals and providing clear instructions.
• Ensuring full‑time employees adhere to scheduled work hours and monitoring compliance with company policies.
• Discussing employee performances with the property manager, and initiating possible written reprimands or dismissal if necessary.
• Presenting improvement project ideas and labor needs to the Regional Manager and Facilities Manager as appropriate.
• Completing all maintenance requests, tracking progress, and ensuring proper completion and paperwork submission.
• Scheduling contractors, overseeing completed work, and managing building emergency on‑call duties.
• Cover building emergency on‑call as scheduled.
• Assisting in apartment inspections with the property manager and periodically reviewing maintenance work quality.
• Collaborating with contractors while prioritizing resident safety and ensuring work is done according to relevant policies.
• Completing associated work as needed, such as cleaning, painting, and repairing vacant apartments.
• Check and repair fixtures to ensure proper functionality.
• Ensuring units are made ready within 3‑5 days of move‑out.
• Other duties as assigned.

REQUIREMENTS

• 4+ years experience in multifamily property maintenance or related field required.
• High school diploma or GED required.
• Additional vocational or technical training preferred.
• Proven experience in various aspects of building maintenance including plumbing, electrical, painting, HVAC, and appliance repair.
• Strong leadership and supervisory skills to manage a maintenance team effectively.
• Excellent communication skills for interaction with residents, employees, property managers, and contractors.
• Ability to prioritize and manage multiple tasks efficiently.
• Hands‑on expertise in general maintenance tasks and equipment.
• Knowledge of safety regulations and guidelines pertaining to property maintenance.
• Familiarity with accounting software preferred (Yardi & Nexus strongly preferred).
• Proficient in Microsoft Office – Excel, Outlook, Word.
• Organizational and time‑management skills.

PHYSICAL REQUIREMENTS

• Working off ladders up to 20 ft off the ground. Working off stepladders up to 10 feet inside apartments.
• Work under sinks and around appliances by bending own or lying on your back.
• Moving appliances including refrigerators, washers, dryers and ranges.
• Lifting and carrying up to 80 pounds.
• Bending over appliances or mechanical equipment for repairs or cleaning.
• Walking and or standing for an entire workday.
• Climbing flights of stairs to access work on higher floors.
• Assembling small parts in appliances, mechanical equipment, plumbing, and electrical fixtures, etc.
• Logging or describing in writing work hours, repairs made and or materials used.
• Working in inclement weather.
• Operating hand and power tools.

COMPENSATION & BENEFITS

• Starting pay rate $26.00 - $28.00 per hour
• Medical, dental, vision, and other ancillary plans
• 100% employer‑paid life insurance policy and long‑term disability coverage
• 401k participation after 1 year, with employer matching
• Paid time off: holidays, and PTO to support work‑life balance

RHM Real Estate Group is an equal opportunity employer. All applicants will be considered for employment without regard to age, marital, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.