Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in South Lyon, MI. Job Profile Job ID: R227840 PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve the customer’s financial wellbeing. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, positioning PNC solutions to drive new revenue and customer loyalty. Create customer loyalty and grow customer share of wallet through a differentiated customer experience, engaging customers in the lobby, educating them on financial options by leveraging technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively, demanding high scrutiny to avoid loss. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits while participating in branch daily operations to ensure they are completed efficiently and accurately. Core Values Customer Focused – knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Managing Risk – assess and manage all risks associated with business objectives to support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. The following outlines required and preferred qualifications. Preferred Skills Accountability, banking, client loyalty, customer experience (CX), customer service, identifying opportunities, leveraging technology, proactive sales. Competencies Banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, understanding customer needs. Work Experience Roles at this level typically require an associate’s or equivalent degree, or related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Education No Diploma Required. Certifications No Required Certifications. Licenses Additional background checks will be performed as required by Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. These include medical and prescription drug coverage (with a Health Savings Account option), dental and vision options, employee and spouse/child life insurance, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off options vary by eligibility and may include maternity and/or parental leave; up to 11 paid holidays annually; 9 occasional absence days; and 15–25 vacation days depending on career level and years of service. Disability Accommodations Statement If an accommodation is required, please contact us via email at View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday". All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to requirements of Section 19 of the Federal Deposit Insurance Act and, for registered roles, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA). California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices. #J-18808-Ljbffr