Assistant Property Manager

Job Description

Job Description

The Rosenblum Companies is looking to hire a full-time Assistant Property Manager (APM) to support our Multifamily Property Management team. We’re proud to have been named Developer of the Year in 2024, one of Albany’s “Best Places to Work” for ten years and Times Union’s “Top Workplaces”!

In this dynamic role, you’ll play a key role in maximizing occupancy, supporting leasing efforts and ensuring resident satisfaction. This role will have the opportunity to be part of the exciting lease-up of our newest building, Sol Apartments, opening in August 2026.

About us: The Rosenblum Companies is one of the Capital District's largest fully integrated real estate development and management companies. Our portfolio encompasses over 1.7 million square feet of award-winning properties. Our award-winning urban residences total 332 apartment units. This includes such groundbreaking properties as The News Apartments, Vicina Modern Urban Flats, Industrie Apartments, the first zero-emission multifamily building in Albany and soon to debut Sol Apartments, the first multifamily building to pursue Passive House Institute U.S. (PHIUS) CORE certification. Our buildings embody our ongoing commitment to create and maintain better spaces that build stronger communities.

Major Accountabilities:

Maximize property curb appeal by:

• Regularly inspect property grounds, offices, common areas, amenities, model units and vacant units.
• Address larger cleaning or maintenance deficiencies with Building Engineering team.

Resident experience:

• Serve as an on-site presence in multiple properties.
• Follow best practices in customer service and communication.
• Manage proactive resident communications (individually/building -wide) for service issues.
• Manage resident leasing process by monitoring the lead/ inquiry process to maximize leads to tour conversions.
• Conduct tours and follow-ups with prospective residents to maximize tours to approval conversions.
• Qualify prospective resident applications following established screening criteria for approval. Address deficiencies/ denials with residents.
• Monitor and assure accuracy of all available/vacant unit pricing and listings on marketing platforms.

Manage resident onboarding, renewals, offboarding and unit turn process by:

• Lead and track all onboarding, offboarding, unit turn, and renewal workflows.
• Send lease renewal notices and follow up with residents regarding decision prior to required notice date.
• Prepare all materials for incoming tenants, assuring all documentation and insurance is in place.
• Ensure residents have a positive onboarding and living experience, helping the property achieve or exceed budgeted renewal rate and growth goals.
• Inspecting available units prior to vacancy and at final walkthrough.
• Maintaining and proactively monitoring unit readiness status in collaboration with Building Engineering team.
• Assess all appropriate damage charges to residents as needed upon move-out.

Manage current and past resident delinquencies:

• Ensure monthly rent and/or move-out charges are collected on time and follow up with delinquent residents.
• Ensure delinquency and bad debt do not exceed 1.00% of gross potential rent.

Other General Duties and Expectations

• Assist all multifamily team members across all properties when needed.
• Assist in maintaining budgeted occupancy percentage goals by successful leasing and follow-up.
• Comply with all Federal and Local Fair Housing regulations and ordinances.
• Maximize online reputation of Multifamily properties by monitoring online reviews, proactively seeking positive reviews from residents,
• Other tasks as assigned based upon company need.

Knowledge, Skills, & Abilities

• Knowledge of customer service standards and procedures with ability to provide efficient, timely, reliable, and courteous service to residents and internal customers.
• Exceptional verbal/interpersonal skills and ability to understand and respond to a diverse population of residents, colleagues, and vendors with a business/professional focus.
• Strong initiative, attention to detail, organizational, and ability to prioritize multiple tasks seamlessly.
• Proficiency with Yardi Voyager (RentCafe/CRM, Sitemanager, Elevate, RevenueIQ), and general use of desktop and web applications, general technology literacy and ease in learning new software and systems.
• Ability to maintain confidentiality, space, and information security.
• Collect, interpret, and/or analyze data and information. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Minimum Job Requirements

• Associate’s degree required; relevant experience may substitute for degree.
• 1-3 years of experience in multifamily leasing/property management.
• Current New York real estate license (Salesperson or Associate Broker) or ability to attain within the first 90 days.
• Local travel may be required; as such, reliable transportation and an valid driver’s license with a clean driving history is required.
• Desire to learn and grow within the organization.
• Must be willing to cover weekend hours and be flexible for prospective resident needs (e.g., occasional early evening tours).
• Normal work hours are Monday through Friday or Tuesday - Saturday, 9:00am to 5:30pm for coverage during peak seasons. All adjustments to the schedule will be made with prior notice.

Working Conditions & Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee will be required to engage in physical activity including walking, bending, stooping, lifting, carrying, reaching, use fingers and hands to handle or feel, and talk or hear. The ability to sit or stand as needed for prolonged periods is required.
• Ability to lift up to 25 pounds independently or with assistance.
• Ability to work in a variety of environmental conditions. Work may take place indoors in an office or residential environment with low to moderate noise levels requiring the individual to moderate the volume of speech and devices or it may include activity at company properties that involves moderate exposure to elements such as extreme temperatures, dirt, dust, pets, smoke, fumes, unpleasant odors, and/or loud noises.