Front of House Shift Leader

Shift Leader

A Shift Leader must have chick fil a experience and is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, possess strong character, take initiative, and work with a sense of urgency at all times.

Shift Leaders are responsible for supporting senior leadership in executing daily operations and holding team members accountable for each component of Operational Excellence and our Recipe for Service. Their two main areas of focus are ensuring the restaurant runs effectively by completing necessary operational tasks and coaching/developing team members to reach their full potential.

Shift Leaders lead by example, setting the tone and standard for the entire team. They maintain a positive work environment, ensure guest satisfaction, and keep operations running smoothly during their shifts.

Position Type:

• Full-time - Morning, Day and Night Shifts

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• You will be required to pay for your first uniform.

Qualifications and Requirements

• Previous leadership or supervisory experience preferred (Shift Lead, Crew Lead, Supervisor, Team Lead, Restaurant Manager, or Assistant Manager).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and make quick decisions.
• Strong work ethic, dependability, and a positive attitude.
• Commitment to Chick-fil-A’s values and mission.
• Smile and maintain a friendly demeanor at all times.
• Create and maintain eye contact with guests.
• Speak enthusiastically and make emotional connections with guests.
• Strong people skills with a desire to serve both guests and team members.
• Reliable transportation.
• Strong commitment to superior customer service.
• Ability to work in a team environment with shared ownership and responsibility.
• Ability to manage team member behavioral and performance issues professionally.
• Be available to open or close, work Saturdays. Working around the business needs is a requirement.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.