Retail Manager

Simply Southern is a nationally recognized apparel brand that celebrates the preppy American lifestyle. Founded in Greensboro, NC in 2005, Simply Southern has been creating vibrant, catchy t-shirts and clothing for more than a decade. Simply Southern began as a small apparel kiosk in a mall in 2005. Today, Simply Southern is sold by over 6,000 independent retailers and has 27 of our own retail stores throughout 12 states. Between our corporate office, production facility, and retail locations, Simply Southern employs over 400 people. Simply Southern is passionate about helping the less fortunate and using our success for good. Simply Southern donates to a variety of organizations, but are best known for our efforts to help sea turtle conservation and ChildFund International. To date, Simply Southern has donated over $6 million in cash and merchandise.POSITION SUMMARY: Store Managers address the overall business needs, including customer experience, employee experience, and the store operations. They are responsible for the performance of their store and their employees, they must be able to quickly assess any issues and address them. Store Managers will work closely with their District Managers and other upper level management to ensure their store and employees are performing at the company standard and following all company policies and procedures. Store Managers will be responsible for all staffing or scheduling, employee performance, and training and development.KEY RESPONSIBILITIES:Identify, interview, and hire great employees that represent our core values and cultureProperly train and develop employeesCreate a great environment at workDelegate tasks to employees and provide follow-up/feedbackHold employees accountable for their performance; provide coaching and counseling as neededProvide effective and open communication on goals during meetings; recognize positive contributions.Educate employees on and enforce all appropriate personnel policies, labor laws, and security and safety proceduresEnsure employees provides fast, friendly, and accurate serviceEffectively handle customer issues; continuously improve mystery shopper scoresMeasure customer satisfaction and execute plan to improve both satisfaction and loyaltyEnsure product quality, store cleanliness, maintenance, and security standards are metCreate employee schedulesEnsure proper cash handling and deposit procedures are followedEnsure appropriate inventory and ordering systems are in placeQUALIFICATIONS/SKILLS:Excellent communication skills to connect effectively with customers and co-workersPossess the ethics and positive attitude that support our values and cultureAbility to manage a fast-paced, high-volume, clean, customer-focused storeAbility to use a PCAbility to understand financial reportsStrong time-management skills and ability to multi-task, prioritize, and organizeAbility to lift up to 50 poundsAbility to stand/walk for up to 10 hours per dayAvailable 45+ hours per week; able to work flexible hours as necessary to manage and operate the store effectively, including weekends and closing shifts as neededJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offVision insuranceWeekly day range:Every weekendMonday to FridayRotating weekendsEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: In person #J-18808-Ljbffr Simply Southern Holdings LLC