Homeowner Engagement Associate

About Opendoor At Opendoor, our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We’re building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end‑to‑end online experience that has already helped thousands of people and we’re just getting started. At Opendoor, we’re rebuilding how people buy and sell homes—with more certainty, more choice, and less friction in the most important financial decision of their lives. Opendoor 2.0 is about focus, execution, and delivering real value for homeowners and those striving to become homeowners. Every seller we re‑engage, every assessment we get scheduled, and every offer we get into a homeowner’s hands is how we win. About the Role We’re hiring a Homeowner Engagement Associate (SDR) to own one of the highest‑leverage moments in our seller funnel: the gap between a homeowner completing onboarding and finishing their assessment so we can finalize their offer. These are sellers who have already raised their hand. They’ve told us they’re considering selling their home. Our job is to help them take the next step so we can deliver a final, real offer. This role sits inside the acquisition sales org and is the engine that turns newly qualified leads into scheduled assessments, and ultimately into revenue‑generating opportunities for our closers. You’ll prosecute a live pipeline of warm sellers, iterate on the pitch in real time, and build the playbook that other SDRs will eventually run. It is a build‑from‑zero role on a small team. You’ll be expected to write your own outreach, run your own experiments, and use AI to do the work of a much larger team. You won’t wait for engineering to build you a tool—you’ll prototype it yourself, prove it works, and then scale it. What You’ll Do Prosecute the Pipeline Own a daily queue of newly qualified sellers who completed onboarding but haven’t scheduled or completed their in‑home assessment. Reach out across phone, text, and email with urgency and warmth—getting sellers to complete their assessment (either directly, or with our third‑party option). Move with speed: response time and contact cadence matter, and you’ll treat every minute a lead sits in the queue as money on the table. Diagnose objections in real time—schedule conflicts, cold feet, competing options, life events—and resolve them on the spot. Iterate on the Pitch and the Process Test scripts, openers, voicemails, text sequences, and objection responses; keep what works, kill what doesn’t. Use call recordings, transcripts, and outcome data to figure out what top performance actually looks like—then codify it so the next SDR we hire ramps in days, not months. Better yet, automate it. Bring the voice of the seller back to the team: what they’re confused about, what they’re afraid of, what would get them to "yes". Build AI‑Native Workflows Treat AI as a teammate. Use AI to draft outreach, summarize calls, score leads, generate next‑best actions, and automate the mundane parts of the job. Prototype tools yourself using AI—outreach automations, lead enrichment, call analysis, transcript search. Partner with engineering to take the prototypes that prove out and turn them into scaled, production‑grade systems the whole floor can use. Set the bar for what an AI‑leveraged SDR can do. Partner Cross‑Functionally Work shoulder‑to‑shoulder with closers, ops, marketing, and eng to close the loop between handoff, assessment, and offer. Surface patterns in the funnel that need product or marketing attention—friction in onboarding, mismatched expectations, broken handoffs—and push for fixes. Bring sharp diagnoses and clear recommendations to your manager; don’t just flag problems, propose solutions. What We’re Looking For While a sales background isn’t required, we need someone who will outwork, outthink, and out‑iterate everyone else in the room—leveraging AI throughout. Hungry – you measure the day in conversations had, assessments scheduled, and offers delivered. You’re the first one in, the last one out, chasing a number not a clock. Self‑motivated – you see the queue, work it, find what nobody else is doing, and do it. Customer‑first – every seller you talk to is in the middle of a major financial decision. You lead with empathy, listen before you pitch, and only push when it’s in their interest. Excited to build from zero – you want to build the playbook, not follow a finished one. AI‑native – you default to AI. You’ve used ChatGPT, Claude, or similar tools to build something real, and you ask AI how to solve a wall rather than a human. Builder instincts – you can prototype enough to prove a workflow works without waiting on an engineer. Mission‑driven – Opendoor exists to tilt the world in favor of homeowners. If that motivates you, you’ll fit here. Additional Requirements Excellent written and verbal communication—you can hold a conversation with a stranger about the most important asset they own. Comfort with high outbound volume and real‑time performance metrics. Hands‑on familiarity with at least one LLM tool (Claude, ChatGPT, or equivalent) and an example of something you’ve built or automated with AI. Authorized to work in the U.S. and able to work onsite in Miami full‑time. Spanish language fluency is a plus. Location This role is based in our Miami office and is fully onsite. Why This Role Matters At Opendoor, our mission is to tilt the world in favor of homeowners and those who aim to become one. Every seller you re‑engage is a real family deciding what’s next—job change, new baby, downsizing, fresh start. The gap between "I’m thinking about selling" and "I have a real offer in hand" is where families get stuck. This role exists to close that gap, at scale, with the leverage of AI and the urgency of someone who knows the stakes. #J-18808-Ljbffr Opendoor