Call Center Representative (Entry Level)

Member Service Representative HYBRID – Dallas, TX Pay Rate: $22.25/hr Shifts: Monday – Saturday OR Sunday – Friday, 10:30am – 9:30pm (40 hour work week, flex shift) Training Schedule: Monday – Friday, 8am – 4:30pm for first 6 weeks (cannot miss any time during training) 6 Month Contract to Hire Responsibilities Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Skills Customer service Data entry Inbound and outbound calls Call center experience Job Type & Location: Contract to Hire position based out of North Richland Hills, TX. Pay and Benefits The pay range for this position is $22.25/hr. Benefits (subject to eligibility) Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: Hybrid position in North Richland Hills, TX. Application Deadline: The position is anticipated to close on Jul 21, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. San Francisco Fair Chance Ordinance For all positions located in the city and county of San Francisco, qualified applicants with arrest and conviction records will be considered for employment. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr