Senior Vice President of Operations

Senior Vice President of Operations – Enterprise Strategy & Member Experience For nearly 75 years, Qualstar Credit Union has helped members improve their financial lives. We are a financially strong, well-capitalized, and purpose-driven organization serving members across Washington, with deep roots in supporting hardworking union communities. As Senior Vice President of Operations, you will play a central role in shaping how we deliver on that mission‑leading strategy across all primary service channels and operational functions. This is a high‑impact executive role with broad influence, strong partnership with the CEO and executive leadership team, and the opportunity to guide the future of member experience, operational impact, and organizational performance. The Opportunity As SVP of Operations, you will set the vision and direction for enterprise‑wide operations, ensuring our systems, teams, and processes deliver consistent, high‑quality, and secure service across all member touchpoints. You will oversee a broad portfolio including Branches, Call Center, Risk & Fraud, Operations Support, Payments, and Facilities—balancing innovation with strong risk management and operational discipline. Translate organizational strategy into operational execution across all service channels Strengthen infrastructure, processes, and service delivery models to support growth and scalability Establish clear performance expectations, service standards, and risk controls Lead enterprise initiatives that improve efficiency, leverage technology, and enhance the member experience Ensure operational resilience, regulatory readiness, and sound governance practices What You’ll Lead Enterprise operations strategy aligned with long‑term organizational goals Performance, service delivery, and operational consistency across all channels Risk, fraud prevention, and operational controls Data‑driven decision‑making, metrics, and accountability frameworks Vendor partnerships and operational systems that support scalable growth Cross‑functional collaboration to improve member outcomes and internal efficiency Leadership development across a large portion of the organization Who You Are You are an experienced financial services executive who understands how to align people, processes, and systems to deliver results at scale. You Bring A track record of leading large, multi‑functional operational teams within a financial institution Deep knowledge of retail delivery, deposit operations, payments, and operational risk Strong understanding of regulatory expectations, including NCUA and consumer compliance requirements Experience building and improving systems, processes, and service models Confidence using data to guide decisions and measure performance The ability to influence at the executive level while developing strong leaders beneath you Why You’ll Thrive Here Purpose‑Driven Work – Our Core Values (Service, Integrity, Purpose, Value, Respect, and Education) guide how we serve members and support one another. Executive‑Level Impact – You will have a strong voice in shaping organizational strategy and the future of member service delivery. Compensation & Benefits That Support You – We offer competitive compensation, an annual management incentive program, and comprehensive benefits including medical, dental, vision, life, and disability coverage for you and your dependents. Retirement contributions include both matching and annual employer contributions. Balance & Environment – We support work‑life balance through paid vacation, sick leave, and holidays, along with hybrid flexibility. Our Bothell headquarters offers a collaborative environment with access to nearby walking and biking trails. Let’s Talk If you’re ready to lead operations strategy in a financially strong, member‑focused credit union—and help shape how we serve members into the future—we’d love to connect. #J-18808-Ljbffr