Field Service Technician

Job Title

PRIMARY RESPONSIBILITIES

Interface with internal team to obtain a thorough understanding of NOV Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner.

Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of NOV products.

Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical).

Evaluates and recommends equipment improvements to improve availability, capability, and yield.

Performs equipment failure analyses (including preventive and unscheduled maintenance).

Troubleshoots and diagnoses equipment problems.

Prepares technical reports to document equipment modifications and equipment maintenance procedures.

Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment.

Communicate field failures and feedback reports to the appropriate departments.

Clear, concise, and accurate service reporting upon completion of service.

The technician is self-dispatched. This requires an independent self-starter, self-directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.

Will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills.

Perform other work-related tasks as assigned.

Comply with all NOV company and HSE policies and procedures.

EDUCATION & EXPERIENCE QUALIFICATIONS

High school diploma or equivalent; technical or trade school education in mechanical or related field is preferred.

Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role, with a focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.

Experience demonstrated and recorded applicable to servicing tools.

Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment.

Ability to read and interpret technical manuals, diagrams, and schematics.

Excellent problem-solving skills and attention to detail.

The candidate needs to be a leader, self-motivator and have the ability to interact with our customers both technically and commercially.

JOB REQUIREMENTS

Adheres to all HSE requirements.

Working hours to be identified by manager, including On Call hours.

Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors.

Able to communicate professionally with internal and external customers.

Non-standard work hours, 24/7 contact/availability expectations for operational support.

Comply with Global and Local QHSE policies.

Behave in a professional and ethical manner in line with NOV corporate policies.

BEHAVIORAL COMPETENCIES

Integrity and Trust

Self-Disciplined

Team Player

Punctual

Problem Solver

Results oriented with a sense of urgency