IT Performance Mgr 1

Object Technology Solutions, Inc (OTSI) – Immediate opening for IT Performance Mgr 1 IT Performance Mgr 1 – Overland Park, KS – Onsite Responsibilities Establish and maintain strong working relationships with internal clients throughout the organization Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and provide a superior employee experience Assist with new hire and onboarding processes Support the IT software renewal and approval processes Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively Provide assistance and training for IT tools, equipment and systems Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements Assist the Audio‑Visual team with Microsoft Teams support Assist with special projects within the department and team Skills and Abilities Self‑motivated with a positive customer service attitude focused on a positive employee experience Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user‑friendly language, and employ a proactive approach to problem‑solving Detail‑oriented with exceptional problem‑solving skills and the ability to handle multiple projects simultaneously Hands‑on experience with ServiceNow History of successful process improvement implementations is a plus Ability to work both independently and within a group Qualifications and Experience Minimum of 4+ years related experience in an IT or administrative support role Must have minimum high school diploma or GED General familiarity with IT connectivity, systems and hardware Working knowledge of desktop IT systems Willingness to participate in occasional travel Occasional overtime and weekend work may be required #J-18808-Ljbffr ARTSMARTUK LTD.