Senior Customer Success Manager

Tegra Analytics is seeking a highly experienced Senior Customer Manager to lead strategic partnerships with life sciences clients. This role requires deep expertise in commercial sales operations , strong client-facing leadership, and hands-on experience designing and administering complex incentive compensation programs. The ideal candidate combines operational knowledge of life sciences commercial models with the ability to manage multiple concurrent workstreams in a fast-paced, deadline-driven environment. This individual will serve as both a strategic advisor and an execution leader, ensuring high-quality delivery and measurable client impact. Who We Are Prominence Advisors, in conjunction with Tegra Analytics, helps healthcare and life sciences organizations unlock the full value of their data through enablement and strategy. We partner with leading organizations to turn complex information into actionable insights that improve outcomes, strengthen operations, and drive sustainable growth. Founded by experienced industry leaders, Prominence is an award-winning firm recognized for multiple Best in KLAS honors and over 30 Best Places to Work accolades. We guide clients through technology strategy, implementation, analytics, and governance to build trusted, scalable data ecosystems that deliver measurable impact. With more than 25 years of life sciences and commercial strategy experience, Tegra delivers customized solutions across data operations, automation, analytics, and performance optimization—combining disciplined execution with proactive, creative thinking. Together, we are united by integrity, accountability, and collaboration. We are people-first and excellence-driven—committed to doing great work, building lasting partnerships, and turning data into clarity, strategy into action, and vision into results. Key Responsibilities Client Leadership & Strategic Advisory Serve as the primary point of contact for life sciences clients, engaging stakeholders from field operations to executive leadership and C-suite. Act as a trusted advisor to Commercial Operations, Sales Leadership, HR, and Finance partners. Lead executive governance forums, client strategy sessions, and long-term planning discussions to advance commercial transformation objectives. Deliver proactive, data-driven insights and recommendations aligned to business objectives, brand strategy, and product lifecycle dynamics. Commercial Sales Operations Expertise Demonstrate deep expertise in life sciences commercial sales operations, including sales force design and alignment, territory strategy, target setting and quota deployment, call planning and field activity optimization, performance reporting and KPI governance, sales data management, and field compensation administration. Identify operational inefficiencies and advance scalable, technology-enabled process improvements that enhance commercial effectiveness. Ensure commercial operations frameworks align with regulatory requirements, compliance standards, and industry best practices. Incentive Compensation Design & Administration Lead the design, advisory strategy, and administration of incentive compensation (IC) plans to drive performance and align with enterprise objectives. Develop and govern plan documentation, business rules, eligibility frameworks, and control structures to ensure clarity, scalability, and compliance. Align incentive programs with sales strategy, brand priorities, and evolving market dynamics to reinforce desired behaviors and outcomes. Oversee implementation and ongoing administration of IC programs, ensuring operational excellence, quality control, and timely issue resolution. Multi-Project & Workstream Management Manage multiple concurrent client engagements with strong organizational rigor, ensuring sustained momentum and alignment to strategic objectives. Proactively identify risks, dependencies, and execution gaps, driving mitigation strategies to ensure timely, high-quality deliverables. Operate with urgency and composure in fast-paced environments, effectively balancing tight deadlines and evolving ad hoc priorities. Analytical & Execution Excellence Translate complex sales and incentive compensation data into clear, actionable insights that inform decision-making. Conduct financial modeling, forecasting, and performance analyses to support strategic and operational planning. Maintain rigorous attention to detail and quality control across all analyses and client deliverables. Produce polished, executive-ready documentation and communications aligned to client standards. Ownership & Adaptability Demonstrate strong self-management and accountability. Adapt quickly to evolving client priorities, systems, and commercial environments. Take initiative to drive continuous improvement opportunities across processes and deliverables. Qualifications Bachelor’s degree required (Business, Finance, Economics, Life Sciences, Analytics, or related field preferred). Proven experience supporting life sciences commercial sales operations (pharma, biotech, medical device). Deep understanding of sales operations processes and commercial field execution. Strong background in incentive compensation design and administration. Experience managing multiple concurrent client-facing projects. Exceptional communication skills, including executive-level engagement. Strong analytical and problem-solving abilities. Highly organized, deadline-driven, and detail-oriented. Self-starter with strong ownership mindset and adaptability. Consulting or commercial operations experience within life sciences preferred. Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We’ve won Modern Healthcare’s Best Places to Work Award and have been voted to Chicago’s 101 Best and Brightest companies list three years running. Our most recent designation is being named in the top 10 by Consulting magazine as one of the Best Small Firm to Work For. We are excited to offer the following benefits for this position: Competitive Compensation Plans Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation/Sick & Public Holidays) Training & Development Fund Employment Eligibility Must be legally authorized to work in the United States without sponsorship. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. Commitment to Equal Opportunity The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities. If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply. Interested in learning more? Apply below to connect with our Talent team about immediate openings and future consulting projects.