Intake & Hotline Counselor

Job Description

Job Description

Description & Responsibilities

Intake & Hotline Counselors act as a liaison conducting intake to our Safe Havens, providing callers, potential clients and clients direct service links to external resources through the DV Hotline necessary in establishing safety when leaving a domestic violence situation.

Responsibilities include but are not limited to:

• Answering the Hotline - Conducting crisis intervention and safety planning with callers
• Ensure a Trauma-Informed client intake and orientation with DV counseling and support
• Assist OSH (Office of Supportive Housing) Intake staff by assessing the needs of the person(s) presenting for service and arrange direct access to the Safe Haven or other safe option
• Providing information related to maintaining safety, discussing available options, counseling services or referrals and connecting clients to said services (in the event space is not available)
• Collect and report data
• Maintain the daily census for our Safe Havens - Enter hotline & intake information into database for up to date records

What WAA Can Offer You and What You'll Love About WAA
Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days & more.

The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism

Requirements & Preferred Qualifications

• Associate's Degree or an equivalent combination of education and experience is required.
• At least one (1) year experience in an advocacy, hotline, crisis or related experience is required.
• Demonstrated effectiveness of crisis intervention is required.
• The ability to read, write and comprehend English is required.
• Demonstrated ability to work effectively with a diverse population is required.
• Demonstrated ability to work effectively as a team member is required.
• Demonstrated commitment to service of others is required.
• Demonstrated proficiency in communication, both verbal and written, is required.
• Experience working with survivors of domestic violence and/or intimate partner violence is preferred.
• Bilingualism or conversational in a language in addition to English is strongly preferred.
• Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire
• Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)

Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.

Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse’s hiring decisions are based on merit, qualifications, and business needs.

Monday - Friday 7:00AM - 3:00 PM, $19.71 per hour