Account Specialist Bilingual

Job Summary

A growing organization in Maitland, FL is seeking an English/Spanish Bilingual Customer Account Specialist to support customer account resolution, payment discussions, and collections-related outreach. This 100% on-site, temp-to-perm opportunity is ideal for a professional who is comfortable handling sensitive financial conversations with accuracy, empathy, and confidence.

The Customer Account Specialist Bilingual role offers a Monday through Friday schedule, no regular weekend requirement, and the opportunity to build a long-term career with a stable, performance-focused team. Candidates can expect a collaborative work environment with supportive leadership, clear expectations, and the potential for permanent employment and performance-based bonuses after conversion.

Key Responsibilities

- Contact customers regarding past-due mortgage, HOA, and maintenance fee balances through outbound calls and other communication channels.
- Discuss payment options, negotiate payment arrangements, and support account resolution within company guidelines.
- Monitor assigned accounts, document customer interactions, and take timely action to resolve outstanding balances.
- Research and resolve account and payment discrepancies while maintaining accurate account records.
- Identify accounts requiring escalation and follow established procedures.
- Partner with customer service, accounting, finance, and servicing teams while maintaining confidentiality and regulatory compliance.

Compensation and Benefits

- Pay: $18/hour.
- Job type: Temp-to-perm.
- Location: Maitland, FL 32751.
- Work arrangement: 100% on-site.
- Schedule: Monday through Friday.
- Hours: Two days 11:00 AM to 7:00 PM and three days 9:00 AM to 5:00 PM.
- Weekends: Closed unless overtime is offered.
- Opportunity for permanent employment and performance-based bonuses after conversion.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Conduct high-volume customer account outreach related to past-due balances.
- Negotiate payment arrangements and support account resolution.
- Maintain detailed account documentation and resolve payment discrepancies.
- Collaborate with internal servicing, accounting, finance, and customer service teams.

- Fluent English/Spanish bilingual communication skills are required.
- 2+ years of collections, customer service, call center, sales, mortgage servicing, or related experience is preferred.
- Strong communication, negotiation, and interpersonal skills.
- Professional and confident telephone presence.
- Ability to handle sensitive financial conversations with respect, empathy, and professionalism.
- Excellent attention to detail, organization, and follow-through.
- Comfortable working in a fast-paced, performance-driven environment.
- Typing speed of at least 35 WPM is required.
- Reliable attendance and punctuality are required.

Preferred Qualifications

- Collections experience is strongly preferred.
- High-volume outbound calling experience is a plus.
- Experience with mortgage servicing, HOA accounts, maintenance fees, or financial services customer accounts is helpful.