Dispatcher

Job Description

Job Description

Department:  Transportation

Join a mission‑driven organization where your work truly matters.

New Horizons, Inc. is a well‑established nonprofit located in Unionville, Connecticut, dedicated to helping adults with disabilities thrive in their own independent living communities. We provide a comprehensive continuum of services, including barrier‑free housing paired with thoughtful, individualized support, designed to promote independence, dignity, and opportunity.

Beyond housing, New Horizons, Inc. proudly operates Sunshine Wheels, a social enterprise transportation program serving individuals throughout the Farmington Valley and beyond—helping people stay connected to their communities, workplaces, and essential services. With strong fiscal management and proven program models, New Horizons is both a stable and forward‑thinking organization.

When you join New Horizons, you’re not just taking a job—you’re becoming part of a compassionate team united by purpose. Here, your skills and dedication directly improve lives, strengthen our community, and create meaningful, lasting impact.

Benefits Introduction

Why You’ll Love Working at New Horizons, Inc.

At New Horizons, Inc., we believe taking care of our employees is essential to doing great work. That’s why we offer a competitive and comprehensive benefits package designed to support your health, financial security, and overall well-being—both at work and at home.

Our benefits include:

• Comprehensive Health Insurance
• Health Savings Account (HSA)with annual employer contributions
• Employer-paid Life and AD&D Insurance for added peace of mind
• Short-Term and Long-Term Disability coverage
• 401(k) Retirement Plan with a generous 6% employer match
• Employee Assistance Program (EAP)for confidential support when you need it
• Access to optional benefits, including: 
  • Identity Theft Protection
  • Legal Services
  • Pet Insurance
  • MellaHealth Therapy
  • Credit Counseling
• Time off that helps you recharge:
  • Paid Vacation Time
  • Paid Personal Time
  • Paid Sick Time
  • Paid Holidays
• Paid 30min break every shift 

At New Horizons, Inc., we’re committed to creating a workplace where employees feel supported, valued, and empowered to thrive—professionally and personally

PURPOSE OF YOUR POSITION:

Assist the department in scheduling and dispatching of vehicles, along with record keeping of transportation services. Responsible for creating, implementing and maintaining computer systems including scheduling apps and NEMT apps to meet the needs of scheduling for NHV social recreational trips and Sunshine Wheels non-emergency medical trips

Responsibilities Include  

• Coordinate and schedule daily transportation services, including NEMT, private-pay, and community-based trips.

• Assign drivers and vehicles based on passenger needs, accessibility requirements, and route efficiency.

• Monitor daily transportation schedules and make adjustments for cancellations, delays, emergencies, and vehicle breakdowns.

• Maintain regular communication with drivers regarding assignments, route changes, and passenger updates.

• Communicate with passengers, healthcare facilities, and community partners to confirm trips and resolve scheduling concerns.

• Maintain accurate transportation records, trip logs, mileage, and operational reports.

• Monitor vehicle assignments and coordinate with fleet maintenance staff regarding inspections, maintenance, and vehicle availability.

• Assist with coordinating group outings, recreational trips, and special transportation requests.

• Provide transportation coverage, including driving responsibilities, when operationally necessary.

• Participate in rotating on-call coverage as assigned, including weekends, holidays, and after-hours support.

WORKING CONDITIONS :  

• Works in the transportation office area as well as vans and buses. 
• Sits, stands, bends, lifts, and moves intermittently during working hours. 
• Is involved with tenant and non-emergency medical transportation riders.   
• Is subject to frequent interruptions. 
• Is involved with tenants, personnel, visitors, government agencies, etc., under all conditions and circumstances. 

EDUCATION:

High school diploma or equivalent. 

EXPERIENCE:

Must have 3-5 years of experience as a dispatcher/scheduler and ability to drive as needed.

  SPECIFIC REQUIREMENTS:

• Must hold a current CT Public Service License in good standing.
• Must have one of the following endorsements F, S, V or A.
• Must be able to analyze schedules and assign resources appropriately, efficiently and cost effectively.
• Knowledge and experience in using computer software with a strong systematic approach to organizing, scheduling and dispatching for NEMT and social recreational NHV trips.
• Must possess good organizational skills, attention to detail, and ability to focus on    assigned tasks
• Must be able to work collaboratively with drivers and external facilities/providers to determine best practices for ongoing quality satisfaction
• Excellent time management skills and positive attitude required
• Intermediate level of   knowledge/experience of using technology apps related to phone and tablets required

EEO STATEMENT:

New Horizons, Inc. is committed to hiring and retaining a diverse workforce.  New Horizons, Inc. considers applicants for employment without regard to and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does New Horizons, Inc. discriminate on the basis of sexual orientation or gender identity or expression.