Employee Benefits Account Executive

Overview HUB International is one of North America’s largest insurance brokerages, offering the strength and resources of a large firm with the local service and entrepreneurial culture of community‑based teams. We are dedicated to protecting and empowering our clients through personalized risk solutions and a shared commitment to the communities we serve. The Employee Benefits Account Executive (AE) will provide professional, courteous account management and consultative services to assigned clients. The AE’s primary responsibility is for account strategy, client relationship, and client retention. Working alongside Sales Executives and Account Managers (when available), the AE is principally responsible for overseeing the management of assigned accounts, including interfacing with decision makers, proactive consultation, benefit program design, carrier interface/marketing, relevant collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions. Essential Duties and Responsibilities Direct and manage all service aspects of assigned accounts, ensuring accuracy and responsiveness to client needs Maintain all client records Maintain positive carrier relationships Interpret technically written material and forms and through a variety of differing procedures and resources Participate in special projects as available and assigned Assist clients with claim resolution, appropriate coverage changes and inform and educate about coverage, exclusions, and exposures Respond to all client inquiries, communications from insured and/or carriers and vendors, conflict resolution, and compliance on client deliverables Serve as the HUB’s primary consultant to the client when no Producer/Sales Executive is assigned, focusing on account retention and acting as the de facto technical expert and broker‑consultant Ensure Producer/Sales Executives are fully informed about and prepared for all client meetings and interfaces to manage the client relationship competently and proactively Directly oversee and coordinate the delivery of HUB’s entire value proposition to assigned clients throughout the lifecycle, including stewardship reports, risk control services, carrier meetings, claims reviews, coverage outlines, and multi‑year strategies in areas such as Compliance, Data Analytics, Underwriting, Employee Communications, Health and Performance, Technology, and Voluntary Benefits Follow an annual service calendar that includes Compliance, Health and Performance Strategy, Pre‑Renewal Strategy, Renewal, and Post‑Renewal Debrief/Stewardship meetings Ensure that all client service needs are promptly and professionally delivered, either directly by the AE or via HUB colleagues, and hold accountability for the competence, timeliness, and quality of all deliverables, including onboarding new accounts, quoting new and renewal business, preparing proposal comparison spreadsheets (RFP) for presentation, and reviewing monthly renewals in advance Conduct annual reviews with clients, making coverage and loss control recommendations focused on reducing total cost of risk Attend prospecting meetings with Producer/Sales Executive and assist in facilitating prospect materials and onboarding once the prospect has signed the Agent/Broker of record document Assist Producer/Sales Executive in account rounding and cross‑selling new business initiatives Establish and maintain strong and productive professional relationships with executive level and other decision makers for assigned HUB clients Establish and maintain strong and productive professional relationships with carrier marketing, underwriting, and risk control staff, with detailed familiarity of each carrier’s products and services Possess detailed knowledge of the client’s business and industry, articulating applicable exposures to loss, insurance coverages, and appropriate/available risk management/control solutions, and understand client’s business climate and challenges Identify opportunities for cross‑sell and up‑sell of other HUB products and services, documenting other insurance products and services the clients are purchasing through other providers Ensure processes and procedures are completed with accuracy and quality standards met, and projects are profitable while achieving minimum allowable profitability targets for the book of business Verify and coordinate with Producer/Sales Executive to assure BAA is in place Work with Account Managers, if available, to ensure contract and contract renewals for new and existing clients are finalized, including 5500 and SAR documents, and review all major deliverables for accuracy and quality standards and client expectations Provide regular two‑way communication between the client and team Be knowledgeable about and comply with HUB systems, procedures, and state/federal insurance regulations Possess strong written and oral communication skills, including designing and delivering effective group presentations using various media Maintain HUB values including HIPAA compliance Be actively involved with professional and/or civic associations on behalf of HUB Support, mentor, and develop account service team members (Account Managers, Benefit Specialists, Benefit Analyst, etc.) Contribute to inter‑department referrals and sales growth of team Review contracts and agreements for insurance coverage compliance and address coverage issues Provide support in identifying client insurance needs, gaps in coverage and loss exposure Recommend appropriate insurance coverage, implement coverage, and manage timely production and delivery of renewal policies Critically analyze and compare insurance plans to determine suitability Negotiate terms, pricing, and conditions with carriers Prepare and maintain accurate summaries of insurance, schedules, and proposals Serve as a liaison between clients and carriers to resolve service issues and policy interpretation Collaborate with Producer/Sales Executive in policy review and delivery, meet with clients and identify ways to improve client service Serve as primary point of contact for large or complex clients Possess deep product knowledge and apply judgement to non‑standard situations; may help develop client strategy Anticipate issues and proactively resolve complex problems, often without direct supervision Lead cross‑functional collaboration and mentor team members Strengthen relationships with other departments and lead integrated projects that impact multiple business areas Be highly autonomous, managing all aspects of client accounts independently Own and grow relationships with key or strategic clients Contribute to or lead strategic account planning and development Demonstrate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint Maintain a professional, respectful, and courteous demeanor in all workplace interactions, fostering a collaborative and inclusive environment through clear communication, mutual respect, and accountability Act with integrity and uphold the highest ethical standards, safeguarding confidentiality, demonstrating honesty, and adhering to company policies and applicable laws Effectively manage time, prioritizing responsibilities, meeting deadlines, and adapting to changing priorities while maintaining high accuracy and productivity Perform manual tasks as required, such as sitting and communicating effectively and occasional lifting of up to 10 pounds; visual focus on a computer monitor is needed; reasonable accommodations may be made to support individuals with disabilities May be assigned additional responsibilities to meet evolving business needs, as appropriate and at the discretion of management Licensing or Certification Requirements Must hold current Life/Health License in resident state, including meeting all continuation education and other requirements Must have Level 2 designation and be working towards Level 3 designation as defined in the Employee Playbook Work and Education Experience Requirements 5–7 years of applicable Employee Benefits experience Experience influencing executives within an organization High school diploma or equivalency; four‑year college degree preferred Training Requirements Department and Position Specific Training Microsoft Office Applications Office Etiquette Ethics Time Management Advanced Customer Service Advanced Leadership Skills E & O Basics Additional/Preferred Level 3 Designation Any additional designations/specializations Supervision of support team Participation in training of new hires or less experienced teammates HUB International is an equal‑opportunity employer committed to a workplace free from discrimination and harassment. Employment decisions are made based on merit and business needs, and all employees are expected to uphold our values of inclusion, professionalism, and respect for others. Department: Account Management & Service Required Experience: 5–7 years of relevant experience Required Travel: Up to 75% Required Education: Bachelor's degree (4‑year degree) HUB International Limited is an equal‑opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. #J-18808-Ljbffr