Supervisor Ophthalmic Technicians

Supervisor Ophthalmic Technicians

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Department: Ophthalmology

Location: Perelman Center for Advanced Medicine

Hours: Fulltime, Monday-Friday, flexible with hours

Summary: The Ophthalmic Technician Supervisor provides resource management for the Department of Ophthalmology at the Perelman Center for Advanced Medicine. Responsibilities include but are not limited to: managing technician schedules in response to the operational needs of the department, monitoring patient flow and collaborating between work groups. In addition, the supervisor is responsible for staffing provider clinics at least 3 days per week, working with the management team on employee training and instruction, coaching and development, troubleshooting, problem solving and performance management. Performance management includes conducting annual performance evaluations and staff meetings.

Responsibilities:

• Manages technician schedules in order to provide adequate staff support to provider schedules.
• Trains technicians in the use of specific equipment and/or processes.
• Provides opportunities for learning to achieve staff personal development objectives.
• Assure that staff appropriately handle PHI.
• Sets patient focused performance expectations by creating performance plans with clear goals and measures.
• Review the performance of the personnel and completes annual performance evaluations.
• Ensures compliance of direct report HR files.
• Conducts regular staff meetings as appropriate.
• Works with the Administrator of Practice Operations, Quality & Safety Manager and/or leadership to ensure all regulatory requirements are met.
• Works in collaboration with the leadership team in the department.
• Maintains high level of integrity and confidentiality.
• Performs duties in accordance with Penn Medicine and entity values, polices, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system.

Credentials:

• Certified Ophthalmic Tech (COT) - Required
• Certified Ophthalmic Medical Technologist (COMT) - Required
• Certified Ophthalmic Assistant (COA) - Required
• CPR American Heart Association - Required

Education or Equivalent Experience:

• H.S. Diploma/GED (Required) with 5+ years Ophthalmology experience and 3+ years Lead/supervisory experience
• OR Associate's Degree (preferred) with 3+ years Ophthalmology experience and 1+ years Lead/supervisory experience

Skills and Abilities:

• Effectively engages in the process of teamwork, cooperation, coordination and collaboration.
• Ability to effectively and safely utilize all equipment.
• Ability to follow all required protocols.
• Maintain all life safety competencies.
• Ability to multi-task.
• Ability to respond to emergency situations.
• Experience in a healthcare environment.
• Knowledge of safety and emergency procedures.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.