Patient Access Specialist

Description

Provide a consistent, compassionate, and professional patient experience throughout registration and admission. Assess each patient’s ability to complete registration before services or room placement, including bedside registration when needed. Notify clinical staff immediately if a patient appears to need urgent attention. Complete registrations accurately and on time to ensure accounts are compliant, billable, and do not require rework. Verify patient information, issue armbands promptly, and confirm armband accuracy with the patient. Collect and document co-pays when appropriate, following EMTALA and other regulatory guidelines. Escort or direct patients to the appropriate location after registration. Secure, document, store, and return patient valuables according to policy. Complete order entry, work queues, account notes, and system updates accurately and timely. Scan and maintain all required documentation. Complete workers’ compensation and Labor & Industries forms accurately and obtain patient signatures. Present required forms, including ABNs, Advance Directives, and Patient Rights and Responsibilities, and obtain signatures when needed. Maintain confidentiality of patient demographic, medical, and financial information in compliance with HIPAA. Follow all federal, state, local, and organizational policies, including CMS, JCAHO, EMTALA, COBRA, and HIPAA requirements. Identify, resolve, or escalate service issues that may impact patient care or operational success. Maintain schedule adherence and meet time standards. Support the Information Desk as needed. Obtain required patient data to support accurate records and the Master Person Index. Coordinate bed assignments, placements, and transfers with nursing units when applicable. Enter Diagnostic Imaging and ancillary test orders accurately using established order guidelines. Facilitate guest housing rentals, payments, housekeeping, maintenance, and security coordination when applicable.

Skills

Customer service, Epic, Emr, Ehr, Access management, Epic inpatient

Top Skills Details

Customer service

Additional Skills & Qualifications

Demonstrated knowledge of CPT and ICD coding and medical terminology preferred. Demonstrated service excellence with patients, families, sponsors, caregivers and team members. Proven effective and respectful face-to-face, telephone and interpersonal communication skills. Proven sound judgment and ability to work within delegated authorities. Demonstrated ability to resolve and escalate issues. Proven excellent attention to detail with a focus on quality. Proven ability to work collaboratively in a team environment in a positive and professional manner. A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment. Demonstrates knowledge of and utilizes electronic and automated work tools (e.g., online access tools to payers, work drivers). Demonstrated knowledge of HIPAA rules and regulations. Demonstrated ability to perform in alignment with company mission and values. Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN preferred. Ability to perform multiple tasks simultaneously and work effectively with interruptions. Ability to read, understand and follow oral and written instructions. Ability to identify and solve complex problems.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Portland, OR.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portland,OR.

This position is anticipated to close on Jun 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.