Human Resource Assistant

The Science Team at Pride Health is supporting the Biopharmaceutical organization and has an opening for a Human Resource Assistant in Boca Raton, FL.

Position Summary:
The Human Resource Assistant provides support to employees and managers regarding Human Resources processes, policies, systems, and Hire-to-Retire activities. This role handles a high volume of inquiries through phone, chat, text, and other communication channels, providing accurate, timely, and professional resolutions. Portuguese language proficiency is a critical requirement for this role.

Additional Details:
Contract Length: 12 Months with the possibility of extensions
Pay range: $20 to $25 per hour
Work Arrangement: Hybrid - 3 days onsite per week

Key Responsibilities

• Handle a high volume of incoming employee and manager inquiries through phone, chat, text, and other communication channels.
• Perform day-to-day transactional processing in Workday and other HR-related systems.
• Research inquiries and provide accurate and timely solutions using knowledge bases and desktop tools.
• Provide guidance and support related to Workday, Kronos, and other HR systems.
• Listen carefully to callers, understand their needs, and communicate appropriate solutions clearly.
• Adhere to HR Operations Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and established procedures.
• Create and maintain complete, accurate, and detailed records of employee and manager interactions in the case management system.
• Document issues, actions taken, and proposed resolutions professionally and thoroughly.
• Escalate complex or unresolved issues to Tier 2 HR Service Center Specialists or management as appropriate.
• Maintain strict confidentiality and protect sensitive employee and company information.
• Provide professional, efficient, courteous, and customer-focused service.
• Identify recurring issues, escalation trends, and opportunities for process improvement.
• Assist with improving HR communications, processes, and operational efficiency.
• Collaborate effectively with HR colleagues, managers, and internal stakeholders.
• Maintain positive working relationships across a diverse employee and manager population.
• Ensure compliance with applicable laws, regulations, company policies, and HR procedures.

Required Qualifications

• High school diploma or GED required.
• Portuguese language proficiency is a critical requirement for this role.
• 1-2 years of experience in Human Resources, HR Operations, customer service, or a call center environment preferred.
• Strong verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple inquiries and priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business, or a related field.
• Experience with Workday or other HRIS platforms.
• Experience with case management systems or HR service portals.
• Knowledge of HR Operations and Hire-to-Retire processes.
• IHRIM and/or SHRM certification.
• Six Sigma certification.
• Experience working in a shared-services or HR service center environment.

Must be authorized to work in the United States.

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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.