Client Portfolio Manager

SBM is an international company providing facilities support services to some of the world's leading Fortune 500 companies. Our dedication to delivering the highest quality service and cost savings solutions with the least environmental impact possible has launched SBM into the top one percent of service providers in the facilities maintenance industry. Today, SBM services more than 350 million square feet throughout the United States, Canada, and Latin America, with plans to expand globally in Asia, Europe and the Middle East.

Our innovative employee programs, supportive management structure, and extensive career advancement opportunities make SBM a great place to work. As a result, our turnover rate is one-fourth the national average. We respect and promote the professional and personal growth of our employees and are committed to the success of one another. Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do.

Job Description

The Insite Portfolio Manager is accountable to ensure that all of the sites within their portfolio are fully compliant with utilizing Insite. Regardless of the size of the site, the Portfolio Manager will need to work with the operations team and identified contacts to assure the compliant utilization and management of the Insite Product.

Responsibilities

• Work with National Account Manager to setup the Insite system for all of the client’s sites, to include: establishing KPI’s for the sites and Scorecards for the entire portfolio; setting goals for critical metrics; setting up audit profiles, including criteria and schedule
• Train the users at the assigned clients’ sites on the Product, to include: use, purpose, process and expectations
• Ensure each manager within the portfolio is accountable for following the process and meeting the expectations; run compliance reports and communicate findings with the National Account Manager; identify and correct missed expectations
• Ensure that the Product is being used with customers by tracking weekly reports and updates
• Hold team update meetings monthly and employee surveys quarterly
• Hold weekly meetings with the portfolio to review results

Qualifications

• 5th year college or university program certificate; or 2 – 4 years of related experience or training
• Project Management skills are required
• Ability to write reports, business correspondence and procedure manuals
• Able to effectively present information and respond to questions in front of groups of managers, clients, customers and the general public
• Knowledge of spreadsheet and word processing software

Additional Information

COMPENSATION

Annual salary range is $40,000 - $55,000 per year. An attractive health benefit plan is offered including medical, dental and vision plans, and two weeks of vacation.

APPLICATION INSTRUCTIONS

For immediate consideration, please apply online

For more information about SBM Site Services, please visit our website at