Incident Response Coordinator, Senior
ASM Research, An Accenture Federal Services Company
The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents to minimize mission impact. The role facilitates disciplined war rooms, enforces cadence and runbooks, drives cross-team collaboration, and provides executive-ready communications during and after major events. This role executes the incident response process as defined by enterprise ITSM governance and the Senior Incident Manager, integrates with cyber defenders when needed, and champions readiness and continual improvement.
Key Responsibilities
War-Room Facilitation: Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners; track progress to closure; enforce decision/messaging cadence.
Process Execution & Standards: Maintain/enforce incident playbooks, escalation matrices, and communication templates; ensure ITSM record quality, CI linkage, and documentation discipline.
Value-Stream Awareness: Engage dependencies (infra, app, identity, cloud, network) early based on service mapping; identify/remove bottlenecks delaying restoration (approvals, routing).
Communications: Produce leadership updates/executive briefings translating technical impact/risk/remediation into clear business language; maintain SSOT.
Cross-Practice Integration: Coordinate with Problem, Change, Release, Service Continuity, and SOC/Cyber IR where service impact/security intersects; support PIRs and trend analysis.
Readiness & Drills: Run tabletop exercises; review playbooks; audit on-call readiness; ensure consistent execution across shifts/teams.
Mentoring: Coach coordinators/junior IM staff on escalation protocols, communication discipline, and analysis techniques.
Evidence & Audit Trail: Ensure timelines, key decisions, and impact assessments are documented and stored to meet compliance and audit requirements.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
8+ years of experience in incident management, incident response, or related IT roles, including leadership of major incidents in large, complex enterprise or federal IT environments.
Deep understanding of ITIL principles and advanced incident management and response best practices, including governance of runbooks, escalation models, and communications.
Demonstrated proficiency with incident management tools, IT service management platforms, and monitoring solutions used to manage major incidents and produce operational and executive reporting.
Excellent problem-solving, analytical, written, and verbal communication skills, with proven ability to brief senior leadership and translate technical risk into business terms.
Demonstrated ability to lead multiple concurrent complex incidents, make timely decisions with incomplete information, and drive consensus across diverse technical and business stakeholders.
Active SECRET clearance or ability to obtain and maintain required background investigation; U.S. citizenship required.
Preferred Qualifications
Leadership experience in enterprise-scale or defense-related major incident management, including coordination with external partners or multi-agency stakeholders.
Advanced incident management or cybersecurity certifications (such as ITIL intermediate/advanced or incident-response-oriented credentials).
Experience designing or maturing enterprise incident response frameworks, including integration with cyber defense centers, problem management, and governance processes.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$100k - $124,274
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
- ...Key Responsibilities War‑Room Facilitation: Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners... ...Cross‑Practice Integration: Coordinate with Problem, Change, Release... ...with proven ability to brief senior leadership and translate...SeniorContract workWork experience placementWork at officeShift work
- ...The Incident Response Coordinator supports the end-to-end response to IT incidents and service disruptions, helping restore normal operations quickly... ...; and executes functional and hierarchical escalations to Senior Coordinators and the Senior Incident Manager as defined in...SuggestedContract workWork experience placementWork at officeShift work
$100.2k - $164.1k
...Senior Incident Response Consultant 133254 This role joins SpearTip, the cybersecurity consulting segment within Zurich Resilience Solutions... ...impact assessments and actionable recommendations. Coordinate with client stakeholders including IT teams, legal counsel...SeniorFull timeTemporary workApprenticeshipLocal areaRemote workVisa sponsorshipFlexible hours$16.75 - $21.75 per hour
...medical reimbursement, and/or other services by acting as a liaison in problem‑solving, research and problem/dispute resolution. Responsibilities Achieve and Exceed Daily Productivity Goals Communication with Customers, Physician Offices and Insurance Companies...SeniorHourly payTemporary workLocal areaImmediate startRemote workFlexible hours$84.63k - $112.84k
...ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role,...SeniorFull timeTemporary workRemote workShift work$96.8k - $306.4k
...Job Description The Senior Principal AI Agent / ML Software... ...on technical leadership role responsible for defining, building, and... ...code, reviews, operations, and incident follow-up. The ideal... ...vector retrieval, multi-agent coordination, policy enforcement, and evaluation...SeniorTemporary workFlexible hours$19.39 per hour
...evaluate, educate and/or assist in addressing denied point of sale prescription claim transitions and coordination of benefits practices/procedures. ESSENTIAL RESPONSIBILITIES Communicate effectively with physician and pharmacy network providers to ensure that the...For contractorsLocal area$32.02 per hour
...upon position type and/or level. Job Summary The Coding Coordinator monitors operations, functions, workflow, and services by... ...Use key performance metrics to track services for areas of responsibility. Monitor supplier compliance with Key Performance Indicators...Work experience placementImmediate startRemote work$21.3 - $32.37 per hour
...Overview The Staffing/Timekeeping/Patient Placement Specialist is a staffing and administrative support position responsible for timekeeping, daily staffing coordination and reconciliation, and supporting the nursing supervisor and patient placement navigators. Required...Hourly payDaily paidLocal areaShift work$21.3 - $32.37 per hour
...The Staffing/Timekeeping/Patient Placement Specialist is a staffing and administrative support position responsible for timekeeping, daily staffing coordination and reconciliation, and support of the nursing supervisor and patient placement navigators. Providence...Daily paidMinimum wageLocal areaShift work$21.3 - $32.37 per hour
...Overview The Staffing/Timekeeping/Patient Placement Specialist is a staffing and administrative support position responsible for timekeeping, daily staffing coordination and reconciliation, and support of the nursing supervisor and patient placement navigators. Required...Hourly payLocal areaShift work$100k - $115k
...Specific Essential Duties and Responsibilities: Design and implement... ...platforms, and supporting services. Coordinate patch and upgrade activities... ...timely remediation. Provide senior‑level technical support and... ...ServiceNow) for change and incident tracking. Experience with...Senior$90k
...Band 7 Job-Specific Essential Duties and Responsibilities: Serve as a senior technical lead responsible for the design... ...minimal disruption to operations. Coordinate with infrastructure, application, network, and incident response teams to support integrated system...SeniorContract workRemote work$160k - $200k
...Product is actively seeking a detail-oriented and impact-driven Senior Data Engineer to strengthen our capabilities around reporting... .... Establish and evolve standards for testing, monitoring, incident response, operational reliability, security, and cost optimization across...Senior$94.1k - $144.8k
...The Database Administrator, Senior leads the design, implementation, and lifecycle management... ..., and modernization initiatives. Key Responsibilities Architect and maintain enterprise‑class... ...for documentation, monitoring, and incident response. Required Qualifications...SeniorContract workWork experience placementWork at office$30.5 per hour
...interacting with people to work in our Lacey location. The Rental Coordinator is responsible for assisting customers with their parts, service,... ...Family owned Company for over 96 years * Tenure: Seniority Bonus, starting at 5+ years * Talent Referral Program: Employee...Hourly payFull timeWork at office$201.37k - $236.9k
...employee training and empowerment, and rapid, employee-centric incident response. The team spans: Executive Protection (at-risk individuals,... ...Engineering, and Compliance teams across S&P and the company The Senior Strategic Operations Manager, Physical Security (L7) is the...SeniorLocal area- ...company in Olympia, WA, is looking for a Travel Consultant to provide exceptional service to defense and government travelers. Responsibilities include advising on travel arrangements, utilizing GDS systems like Sabre, and ensuring compliance with policies. The ideal...SeniorFlexible hours
$180.37k - $212.2k
...stakeholders to define "done" for financial correctness. Improve reliability and operational excellence for critical pipelines (incident response, retro/action items, performance tuning, cost optimization). What We Look For in You Strong understanding of best practices...SeniorWork at officeLocal area$115.4k - $251.6k
...Job Description Career Level: IC5 | Senior Individual Contributor ABOUT THE ROLE Oracle is seeking a strategic, senior Product... ...MarketScape), including preparation of briefing materials, RFI responses, and vendor positioning strategies. Demonstrated ability to...SeniorTemporary workFlexible hours$100k - $125k
...A leading claims management firm is seeking a Senior Claims Specialist to handle complex professional liability claims. Responsibilities include analyzing claims, conducting investigations, and negotiating settlements. Candidates should have at least six years of relevant...SeniorRemote work$86.5k - $142.7k
...requirements up front. Design for reliability using SLOs/SLIs, telemetry, graceful degradation and incident readiness. Embed security‑by‑design, Zero Trust principles and Responsible AI controls into solution designs. Ensure solutions are production‑ready with runbooks,...SeniorSummer holidayFlexible hours$105k - $145k
...currently hiring for Systems Architect (Senior) /Senior Splunk Engineer -... ...United States and is fully remote. Responsibilities Design, implement, and operate... ...functioning as expected. Document incidents, RCA findings, and preventive actions for...SeniorFull timeCurrently hiringWork at officeRemote workFlexible hours$115.3k - $264.1k
...influence without authority, driving alignment and execution across diverse stakeholder groups in a highly matrixed environment. Responsibilities Key Responsibilities: • Lead and deliver large, complex, cross-functional programs from concept through execution and...SeniorTemporary workFlexible hours$102.5k - $187.9k
...build a better working world. ServiceNow Senior Consultant – IT Service Management (... ...system architecture solutions. Your key responsibilities In this role, you will spend your time... ...improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change...SeniorSummer holidayWorldwideFlexible hours- ...Radiology Interventional Technologists and Senior Radiology Interventional Technologists... ...focused on enhanced stroke response and thrombectomy procedures. This is a combined... ...Interventional Technologist Plan, coordinate, and ensure high-quality patient care within...SeniorVisa sponsorshipRelocation package
- ...technical problems with experience and expertise Summary of Key Responsibilities: Assist in development of study protocols and analysis plans... ...Cox, GLM/GEE), survival analyses (Kaplan-Meier, cumulative incidence, accelerated failure time models), and propensity weighting...
$86.5k - $142.7k
...engagements in Digital Engineering Managed Services. Your key responsibilities Hands‑on solution architecture & design • Design end‑to‑... ...using SLOs/SLIs, telemetry, graceful degradation and incident readiness. • Embed security‑by‑design, Zero Trust principles...SeniorSummer holidayFlexible hours$150k - $185k
...A technology services firm is seeking a Sr. Managed Services Engineer - AI & CoPilot responsible for designing, building, and managing solutions within customer managed platforms. This remote role necessitates collaboration with internal teams and clients while ensuring...SeniorRemote work$145k - $160k
A leading government IT services provider is seeking a Senior Full Stack Developer to enhance VA.gov features. The ideal candidate... ...experience in Ruby on Rails, React, and API integrations. Responsibilities include development of backend services, mentoring peers, and...SeniorRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Incident Response Coordinator, Senior. Be the first to apply!
- experience coordinator Olympia, WA
- planning coordinator Olympia, WA
- banquet coordinator Olympia, WA
- uat coordinator Olympia, WA
- restorative justice coordinator Olympia, WA
- infection control coordinator Olympia, WA
- translation coordinator Olympia, WA
- library coordinator Olympia, WA
- information management coordinator Olympia, WA
- investment coordinator Olympia, WA


