Product Expert - Mercedes Benz

Attending walk-in and enquiry by customer, monitoring and tracking customer engagement in the showroom Assist the Sales Executives in explaining product and technical information of the various car models to customers / potential customers Assist the Sales Executives during the hand-over of new cars to customers Liaise with Principal for product and technical specifications of cars Impart knowledge on product and technical information to Sales Executives to keep them updated To coordinate all sales activities such as showroom events, CRM events, MBM events, road-shows and carnivals To participate during daily or weekly meeting together with sales team Training & Development: To participate during in-house training and MBM training as and when required To provide retail operation and product updates either from MBM or CCB Retail Operations To participate in regular Product Expert forum via bi-monthly meeting (nationwide) To coordinate on join event with MBM or Marketing Department where Product Expert’s involvement is required – big scale event JOB REQUIREMENTS:: Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Business, or a related field. A background in automotive sales or technical training would be an advantage. Minimum 2-3 years of experience in the automotive industry, preferably in a customer-facing role such as product expert, sales consultant, or technical advisor. Comprehensive product knowledge of car models, technical specifications, and automotive trends Ability to conduct training sessions for Sales Executives, imparting product knowledge and keeping the team updated #J-18808-Ljbffr