Director of Fitness and Membership Experience- Long Beach

Description The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities or requirements of this position. Employees are expected to perform other functions as assigned or requested to further support the organization’s mission. About Us Open to everyone, Jewish Long Beach (JLB) has served our community by improving lives, building bridges of understanding and inclusion, and building a vibrant Jewish community across three interconnected pillars (Alpert JCC, Jewish Community Foundation, and Jewish Federation) since 1948. Each year, more than 10,000 people visit the Alpert JCC for experiences that span early childhood education, day camp, fitness, recreation and aquatics, and Jewish cultural programs. Learn more about who we are and our mission by visiting Position Overview The Alpert JCC is a multigenerational community center seeking a strategic, hands‑on Director of Fitness & Membership Experience to grow membership and expand high‑quality fitness, aquatics, recreation, and wellness programs that drive engagement, retention, and revenue. This is a high‑profile leadership position, and the Director will play an integral role in driving strategy and execution. We seek a leader who will elevate the member experience in a “Ritz‑Carlton” manner, strengthen programs, and build sustainable earned revenue while fostering connection and belonging. They will also provide strong staff leadership and ensure financial performance through clear strategy, execution, and regular reporting. Core Responsibilities Membership Growth & Revenue Development Set KPI’s and lead strategies to increase new member acquisition, retention, and engagement Develop and execute initiatives that drive membership sales, program participation, and upgrades Respond to Member's concerns, suggestions and complaints in a timely (24‑48 hours), professional and consistent manner. Track and analyze membership and program performance to guide growth decisions Build relationships with current and prospective members through outreach and on‑site engagement Promote cross‑participation across fitness, aquatics, and Jewish Long Beach programs Fitness, Aquatics, Recreation & Wellness Oversee all fitness center, group exercise, personal training, and liaison with aquatics programs run by Premiere, and wellness initiatives Design and launch innovative programs that respond to community demand and generate revenue Expand specialty offerings such as personal training, swim instruction, youth programs, and fitness challenges Supervise, recruit, train, and retain high‑quality instructors, trainers, and program staff Monitor industry trends and competitor offerings to keep programs dynamic and competitive Operations & Financial Stewardship Develop and manage departmental budgets with a focus on growth and profitability Monitor revenue, participation, and expenses to ensure strong financial performance Oversee facilities, schedules, safety, equipment, and daily operations across fitness and aquatics Implement systems for sales tracking, customer service, program evaluation, and reporting Team Leadership & Culture Hire, supervise, coach, and evaluate fitness and membership staff Build a performance‑driven, service‑oriented team culture Ensure all certifications, safety training, and compliance requirements are met Lead ongoing training, communication, and accountability processes to set and achieve annual and long‑term goals Collaboration & Community Engagement Partner with Marketing to promote membership and program growth Develop new and expand existing relationships with organizations and businesses in the Jewish and greater community that will enhance the visibility of programs. Serve as a member of JLB’s leadership team Act as an ambassador for JLB’s mission, values, and community Represents the organization in appropriate meetings and at interagency and professional conferences. Responsibilities may be changed as the needs of the organization change. This would be done with prior consultation with the Chief Operating Officer. Qualifications Bachelor’s degree in Exercise Science, Sports Management, Athletic Training Education, or Health & Wellness Promotion required; Master’s degree preferred 3–5+ years of demonstrated success in a leadership role within a gym, fitness or membership operations setting Demonstrated success driving program growth and earned revenue Supervisory and team leadership experience Fitness and/or aquatics certifications preferred (or ability to obtain) Strong business, customer service, and relationship‑building skills CPR, AED, First Aid, and lifeguard certifications preferred (or ability to obtain) Experience in community‑based or nonprofit settings a plus Proficiency in MS Office products and database software preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to: Requires long periods of standing or sitting. Moderate use of computer terminal screen, right or left-hand use, typing Grasping and gripping movements Ability to lift 50 lbs. Some lifting may require additional assistance from another staff person. Employee is expected to use discretionary judgment and ask for assistance from another employee if an item is perceived to be too heavy to lift without assistance Use of personal safety equipment required Frequent use of chemicals, including cleaning, pool and laundry supplies Continuous exposure to moderate to loud noise Occasional exposure to bodily fluids Occasional lifting, pulling, climbing, kneeling, and bending Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee works from Jewish Long Beach offices and will have access to restroom, copy room and break room facilities. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. Equal Opportunity Employer Jewish Long Beach is proud to be an equal employment opportunity employer. We are committed to creating an all-inclusive environment for all and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, disability, protected veteran and other status protected under Federal, state, or local law. #J-18808-Ljbffr The Jewish Federations of North America