Manager, Sales Business Analyst

Sales Operations Manager

About the role: Enable a scalable and effective sales organization by leading projects to drive sales productivity and optimize the organization's business and sales process infrastructure, while driving globally consistent execution and adoption of best practices. Partner cross functionally to meet the ongoing operational needs of the sales organization and support sales leaders by understanding and addressing their organizational needs.

What you will do:

Leadership & Team Management

• Provide direction, mentorship, and support to Sales Business Analysts, ensuring alignment with organizational goals and priorities
• Set clear performance expectations, monitor progress, and provide constructive feedback through regular one-on-one meetings and performance reviews
• Identify training needs and design programs to enhance team members' technical and analytical skills, fostering professional growth
• Participate in hiring processes and ensure smooth onboarding for new team members, setting them up for success
• Act as a bridge between Sales Business Analysts and senior management, communicating team progress, challenges, and key insights
• Delegate tasks effectively, balancing workloads across the team to ensure timely and high-quality deliverables

Collaboration & Stakeholder Management

• Work closely with senior sales leaders to understand their priorities, provide actionable insights, and support strategic decision-making
• Partner with marketing, finance, sales technology and product teams to align sales strategies with broader company objectives, ensuring seamless inter-departmental coordination
• Act as a trusted advisor to regional sales teams and coach regional SBAs to offer customized insights and addressing specific needs
• Gather and incorporate feedback from stakeholders to improve reporting tools, processes, and analysis quality

Analytics & Reporting

• Ensure all analytics and reporting efforts align with the organization's as well as region's overall business and sales strategies.
• Design, standardize, and enhance sales processes to boost efficiency and predictability. Oversee sales pipelines and workflows to ensure alignment with organizational goals.
• Analyse sales data to identify performance trends and opportunities for improvement. Provide actionable reports that guide strategic decisions and support realistic goal setting.
• Deliver accurate sales forecasts by analysing historical data and market trends, aiding resource allocation and strategic planning.
• Track key performance indicators (KPIs) and implement strategies to enhance sales efficiency. Identify bottlenecks and streamline processes as needed.
• Evaluate, implement, and manage sales tools and technologies that enhance productivity and efficiency, staying informed about emerging innovations.
• Advocate for the use of sales tools and analytics platforms, providing training and support to ensure sales engagement and effective utilization.

What you will need:

• Bachelors degree required, Masters or advanced degree a plus
• 6+ years of progressive business experience, preferably in a sales operations or business operations function
• 2+ years of leadership experience or desire to begin people manager responsibilities
• Skilled in analyzing complex sales data, identifying trends, generating actionable insights, and making data-driven decisions.
• Experienced in managing and optimizing CRM systems (e.g., Salesforce), ensuring data accuracy and effective sales tracking.
• Project Management Skills: Competent in planning, executing, and overseeing multiple projects, ensuring timely delivery.
• In-depth understanding of the sales process, from lead generation to deal closure, with familiarity in various sales methodologies and strategies.
• Strong verbal and written communication skills for collaborating across teams and presenting insights to stakeholders clearly and persuasively.
• Proven capability to lead, train, and inspire the SBA team, including conflict resolution, team building, and performance management.
• Proficient with sales tools and technologies, with the ability to implement and optimize tools to enhance efficiency.
• Adept at identifying issues in the sales process and developing innovative, effective solutions.
• Highly detail-oriented to ensure accuracy in data analysis and efficiency in sales processes.
• Proficiency in tools like Microsoft Excel, Google Analytics or Power BI for analyzing sales data and generating insights.
• Expertise in Document Management tools like Google Workspace, Microsoft Office 365, or Dropbox for managing and sharing documents.
• People management experience preferred.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 94,000 USD - 134,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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