Lead Housekeeper

Job Description

Job Description

All Points North is hiring!
We’re currently seeking a Lead Housekeeper.

Create a welcoming and clean environment for clients and staff. Manage the housekeeping team, their
schedules, and their duties to ensure efficient and effective management of the facilities and buildings.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years in Housekeeping, 2+ years in supervisory role.
• Able to stand for 8+ hours
• Able to squat, bend, kneel, and lift 50 lbs
• Knowledge of various computer programs and the ability to multitask
• Management skills and experience
• Familiarity with industry’s best practices and local vendors
• Leadership experience
• Time-management skills
• Capable of making good decision
• Ability to handle pressure well
• Ability to deal with uncertainty
• Familiarity with client admissions and departure procedures

Education: Required- High school diploma or GED. Associates or Bachelor’s degree in hospitality preferred

Experience: 5+ years of housekeeping experience and 2+ years supervisory experience

Special Skills & Knowledge: Candidates should have the following skills and attributes: must be able to work
and communicate well with people; be adaptable and accept changes quickly and easily; be willing to
address conflict appropriately. Basic computer skills are required with Microsoft Office Suite and web-based
products knowledge a bonus.

Physical Requirements: The physical requirements described below are representative of those that must
be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Routine mobility to include standing, stooping, bending, lifting, walking and running.
• Regularly required to sit and work at a phone/computer workstation
• Ability to lift up to 40 lbs.

Materials & Equipment: Office equipment, computer, copy machine, iPad and company computer programs

• High moral and ethical values
• Willingness to be open to learning and growing
• Articulate, with interpersonal skills to work as an integral part of a team.
• Must possess a valid driver’s license, appropriate references
• Appropriate interpersonal/personal boundaries
• Maturity of judgment and behavior.
• Ability to remain flexible to accommodate changes in work schedule.

Position Duties and Responsibilities – Responsibilities include but are not limited to:

• Directs housekeeping department with assistance of the Housekeeping Supervisor
• Helps in the design systems to ensure efficiency and delineation of tasks related to facility
  management
• Produces timely and accurate information to communicate with other department heads regarding
  guest and departmental needs.
• Oversees operation of housekeeping function and checks quality of work
• Assists with hospitality department inventory, ordering, and organization of housekeeping items.
• Ensures that client response quality is up to standards facilities are clean and sanitized
• Assists with the organization of client arrivals and departure processes to ensure room cleanliness.
• Offers suggestions and creative ideas that can improve upon the department’s performance.
• Assists in the supervision and organization of spa facilities, treatments, and PMS systems
• Submit request for product ordering and inventory.
• Monitors and maintains communications with the hospitality staff
• Solves problems that arise and seizes control of issues in the building- communicating with proper
  avenues to create solutions to the details.
• Responds to client needs and requests personally.
• Other Duties as assigned