Analyst Data Management

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Join our team and what we’ll accomplish together

TELUS Health Retirement and Benefits Solutions administers pension and benefits plans for a wide range of client organizations across Canada and the United States. There are approximately nine million members in the plans we manage. We have been developing and providing fully automated administration services for nearly 30 years since our Ariel administration platform was first introduced to the market. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension and health management programs they maintain.

We serve a wide range of clients, including corporations, businesses, government organizations and multi-employer plans. Our department specializes in post-implementation support, ensuring seamless transitions and ongoing satisfaction with our solutions. We leverage a robust customer ticketing system to assist clients in resolving issues efficiently and effectively. A key focus of our team is addressing access problems, such as members not being able to access the Business Health and Welfare (H&W) site, ensuring that all users can leverage the resources available to them. Our commitment is to provide exceptional support and maintain the highest standards of service for our clients.

Here’s the impact you’ll make and what we’ll accomplish together

Are you focused on data, detail-oriented, and passionate about managing information systems? If so, we are seeking an Operations Data Analyst to join our team.

You will help support our client services by maintaining and managing crucial database information, preparing insightful reports, and providing essential technical support. If you excel at data management, have a knack for report preparation, and enjoy collaborating with diverse teams like Health & Welfare plan administration and implementation, we invite you to apply for this exciting opportunity to contribute to our organization's data operations and client services.

What you’ll do…

Database Management and Reporting:

• Create and automate reports using Microsoft SQL applications

• Prepare ad hoc reports and assist in data clean-up operations

• Automate and schedule reports using SQL Server Integration Services (SSIS)

• Develop self-service reports using SQL Server Reporting Services (SSRS)

Process Improvement:

• Collaborate with business partners to gather requirements for new report builds

• Identify opportunities to automate processes and improve standard operating procedures (SOPs)

Technical Support and Implementation:

• Serve as a technology expert during system implementations for new clients and system conversions for existing clients

• Adapt and test parameters of in-house software to optimize data exchange processes

• Ensure quality control and integrity of databases

Documentation and Communication:

• Draft technical and user documentation for various procedures and technologies

• Respond to requests and needs of the administration team, clients, and internal users

You have…

• Diploma in Computer Science or equivalent education/work experience relevant to the position

• 2-3 years of experience in a similar role, including ticketing systems

• Experience with SQL tools and databases

• Experience with SSRS or web applications

• Proficiency in Microsoft Office suite, especially Excel and Access

• Familiarity with Windows environment

What you bring…

• Excellent written and verbal communication skills

• Strong customer service orientation

• Ability to explain complex technical concepts to non-technical audiences

• Creativity and attention to detail

• Strong analytical and problem-solving skills

• Ability to manage priorities, meet deadlines, and handle multiple projects

• Self-motivated with the ability to work independently and as part of a team

• Quick learner with enthusiasm for new challenges

Nice to Have

• Experience in the Health & Welfare industry

• Knowledge of data visualization tools

• Familiarity with agile methodologies

At TELUS, we value diversity and are committed to creating an inclusive workplace. We encourage individuals from all backgrounds and experiences to apply. We provide continuous support and development opportunities to help our team members thrive. If you require any accommodations during the application or interview process, please let us know, and we will work with you to meet your needs.

À propos de nous

Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.

À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.

Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.

Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.