Retirement Plan Specialist

Position Summary The Retirement Plan Specialist is a key member of the Retirement Solutions team, working with assigned FPW advisors in the delivery and ongoing management of employer-sponsored retirement plans, including 401(k), 403(b), cash balance, and non-qualified deferred compensation plans. This role is responsible for coordinating the operational and administrative functions of the retirement plan practice, including onboarding new clients, scheduling and preparing for plan review meetings, developing materials for client and prospective client presentations, and supporting participant education efforts. The Specialist may also present group education sessions and meet with participants one-on‑one when needed. The Specialist serves as the point of contact for plan sponsors and participants, ensuring the efficient execution and overall success of the retirement plan business through strong organization, sound judgment, and attention to detail. Focus provides team members the flexibility to work a hybrid schedule. The hybrid model requires 3 days in office per week, with the option to work remotely 2 days per week or as assigned by the team leader. Process Client Requests Respond promptly and professionally to client inquiries and issues providing exceptional service and ensuring a positive experience for plan sponsors and plan participants. Exercise discretion in resolving client issues and determining appropriate course of action. Assist plan participants with distribution, hardship withdrawal, loan, and enrollment requests. Help plan sponsors and participants access and navigate retirement plan portals, online tools, and mobile applications, providing guidance on system usage and features. Act as the liaison between service providers: TPAs, recordkeepers, CPAs. Oversee service provider selection and RFP processes, including analysis and recommendations. Collaborate with internal teams such as Operations and Compliance to support client needs and maintain service quality. Coordinate Client Meetings Schedule client committee meetings and prepare reports and materials in advance. Schedule group participant education sessions and individual participant meetings when needed. Direct annual service schedule – track and monitor that all service is provided to each client each year. Maintain Client Information and Files Utilize RPAG and other tools to facilitate quarterly review and reporting processes. Maintain physical and digital client files according to standard operating procedures. Maintain accurate client information in the CRM, including detailed records of interactions, inquiries, and resolutions. Business Development Support Support advisors with business development efforts, including drafting RFP responses and creating proposals. Independently evaluate plan design, fees, and provider performance and make recommendations to advisors and clients. Develop knowledge of recordkeeper partners to make recommendations. Coordinate the onboarding process of new plans with the plan sponsor and recordkeeper, attending weekly calls and ensuring the conversion stays on track. Leadership Actively mentor and contribute to the development of less experienced team members. Lead by example through professionalism, accountability, and collaboration. Make connections with people, motivating and inspiring them to achieve results. Participate in projects and initiatives that strengthen the firm, team, and culture. Recommend changes to procedures that improve efficiency and client satisfaction. Other Promote and adhere to the workplace values of Focus: Service, Teamwork, Excellence, Integrity, and Execution. Maintain compliance with firm policies and procedures and applicable regulatory requirements, including those of the Securities and Exchange Commission and other regulators. Perform other duties and responsibilities as assigned to support the retirement plan practice. Qualifications Education and Licensure Bachelor’s degree required; equivalent relevant experience may be considered. Series 65 within 120 days of hire. Industry credentials required or strongly preferred (e.g., QKA, QPA, CRPS, CPFA, etc.) or willingness to obtain them. Experience Proven experience in a client support role within the financial services industry, with a focus on retirement plan services preferred. Experience with a recordkeeper, TPA, or investment advisor in defined contribution plans is required. Experience supporting participant education meetings, plan review preparation, and retirement plan onboarding processes is preferred. Knowledge, Skills and Abilities Strong knowledge of qualified retirement plans is required. Familiarity with ERISA, IRS and DOL guidelines is required. Understanding of investment basics – asset classes, share classes, fund expenses, etc. Strong verbal and written communication skills, including the ability to explain complex concepts clearly and professionally. Ability to build rapport and maintain positive working relationships with plan sponsors, participants, and internal teams. Team player mindset with the ability to collaborate and coordinate with internal departments. Strong problem‑solving, analytical, organizational, and time‑management skills. High attention to detail, accuracy, and follow‑through. Ability to prioritize effectively and adapt in a fast‑paced, evolving environment. Ability to effectively plan and organize tasks, activities, and projects and prioritize effectively. Demonstrated self‑discipline, sound judgment, and motivation to complete assigned responsibilities independently. Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook. Salesforce CRM knowledge helpful. Compensation and Benefits This is an exempt position. The annualized base pay range is expected to be between $80,000 – $88,000 per year. Actual base pay may vary based on experience, subject matter expertise, geographic location, and skill set. The base pay is one component of the total compensation package. Other rewards may include an annual cash bonus, a comprehensive benefits package, and a 401(k) plan. Equal Employment Opportunity Statement Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state, or federal law. Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed, please contact View email address on click.appcast.io. #J-18808-Ljbffr