Warranty Project Manager

Description Star Lumber & Supply Co., Inc. delivers confidence through our products and our people. We are seeking a results-oriented Flooring Warranty Project Manager to join our Residential Flooring Team. This individual will manage all aspects of homeowner warranty concerns and ensure successful resolution of warranty claims. A Typical Day Schedule and conduct inspections for warranty claims. Identify what resources and products will be needed. Work with the Warranty Project Coordinator to manage material orders, track ETAs, and communicate with the homeowner and builder or remodeler. Perform repairs and replacements as required and/or schedule subcontractor to do so, depending on magnitude of repair or replacement. Maintain detailed notes and updates in the Job Tracker system, ensuring transparency for all stakeholders regarding warranty status. Monitor recurring issues, working with project managers to address subcontractor related problems and collaborating with vendors on product quality concerns. Clear, concise, and professional communication with customers and subcontractors. Requirements Experience in flooring installation. Strong customer service skills and ability to handle multiple projects with high attention to detail. Professional demeanor, ability to work in customers’ homes. Excellent communication and interpersonal skills. Proficiency with Microsoft Office programs and mobile communication. Valid driver’s license. Preferred Experience Experience resolving conflicts or managing difficult conversations #J-18808-Ljbffr