Patient Access Specialist Sr - Float Pool

Inova Health is looking for a dedicated Patient Access Specialist Sr to join the Inova Fairfax & Fair Oaks Hospitals teams. This role will be full-time, Monday-Friday, morning/midday with every other weekend. Travel is required to Inova locations within the Central region: Inova Fairfax & Fair Oaks Hospitals. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offeringpaid time off, paid parental leave, & flexible work schedules . Patient Access Specialist Sr Job Responsibilities: Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations. Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers. Case Management Tasks: Audits referrals and supports escalations. Financial Counseling: Conducts financial reviews and mentors staff. Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances. Inquiries & Patient Concerns: Handles escalations and analyzes trends. Kiosk: Analyzes performance and trains staff on patient kiosks. Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs. Referrals: Audits referral workflows and mentors staff. Scheduling: Schedules surgeries and verifies readiness. Transport: Solves transport issues and audits logs. Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs). Utilization Review Coordination: Supports escalations for medical necessity. Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations. May perform additional duties as assigned. Minimum Qualifications: Education: High school or GED Experience : 2 years of patient access experience Preferred Qualifications: Experience : Recent experience in retail, customer service, or other service-oriented industry Travel : Must be willing to travel within posted location Schedule : Must be available to work a flexible schedule with rotating holidays and every other weekend. Schedule is published in the second week of each month (2 weeks prior at minimum). Other : Fast thinking and versatile. Consistent employment with the same employer is a plus. #J-18808-Ljbffr Inova Health System