CITY OF WILMINGTON

The City of Wilmingtons Department of Finance manages the City's fiscal health, including accounting, procurement, budgeting, and revenue collection. It oversees property taxes, utility billing, and licenses, with services available via online billing portal. The department ensures financial transparency and compliance, thrives to preserve the financial integrity of the City of Wilmington through excellence in accounting services, customer service, and financial management.

DUTIES AND RESPONSIBILITIES

The Settlement Clerk plays a vital role in ensuring that City of Wilmington property buyers, sellers, and agents comply with City Codes prior to the sale of property. Manages crucial financial transactions ensuring accuracy in City records. This individual reports to the Billing Manager and is the primary customer service contact for settlement attorneys and title companies conducting property transfers within the City regarding billing and amounts due. Additional Responsibilities Include Accurately calculate and prorate figures for all outstanding monies Responsible for all settlement adjustments. Respond to and quote settlements within five (5) business days. Establish new water accounts for buyers and close accounts for previous owners. Provide an accurate review and analysis of all accounts. Coordinate settlement of meter readings with meter reading staff. Field and handle inquiries from settlement attorneys and title companies regarding monies and/or liens owed to the City. Complete and resolve Salesforce tickets within five (5) business days. Maintain a database to track quoted fines and liens due and subsequent payments. Process all property payments, run final bills for settlements and may assist with the general billing process. Responsible for inbound/outbound phone calls to attorneys and customers regarding settlements. Coordinates settlement investigations to resolve inquiries regarding sheriff sales, L&I fees, misapplied payments, and court cost fees, which were quoted on the settlement quote. Maintains and updates settlement mailbox. Perform all related work as assigned or required.

EDUCATION AND EXPERIENCE

High school diploma or GED with some coursework in Accounting, Finance, Data Processing, and/or two (2) years of related college training required, or any other combination of experience and training that provides the required knowledge, skills, and abilities.

• *Knowledge:** Thorough knowledge of Microsoft Suite, particularly Excel. Knowledge of financial software applications.
• *Skills:** Must be able to establish and maintain effective working relationships with other employees and the public. Good communication skills, both oral and written.
• *Abilities:** Ability to perform mathematical computations accurately and quickly. Ability to manage time and work independently, and to work under pressure with frequent interruptions. Must be able to learn and apply City Code relating to water/sewer rates, and Licenses and Inspections lines. Must be able to establish and maintain effective working relationships with other employees and the public.
• *Licenses:** Possess and maintain a valid drivers license with a good driving record.

CANDIDATE EVALUATION

Evaluation for this position includes reviewing the application materials, certifying qualified applicants, and a panel interview (in-person or virtual).

WORK NG CONDITIONS AND PHYSICAL REQUIREMENTS

All selected applicants must pass a criminal background investigation and have a pre-employment physical. **Physical Requirements:**Able to sit, stand, for extended periods Vision: Ability to focus vision up close and at distances and works at a computer viewing a screen.

• *Working Conditions:**Work is typically performed in an office environment with low noise levels. Must be able to use standard office equipment
• *Location:**Work hours are Monday through Friday and range between 8:30 a.m. and 4:30 p.m., depending on business needs. The position is located at the City/County building, 800 N. French Street, 5th Floor, Wilmington, DE 19801.

TOTAL COMPENSATION

Compensation encompasses both salary administration and a comprehensive Benefit Package Salary Administration:**New employees are hired a #J-18808-Ljbffr City of Wilmington, NC