Medical Assistant - Family Planning

Medical Assistant - Family Planning

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Medical Assistant to serve our patients at our North Columbus Health Center.

The Medical Assistant performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients, assists with medical procedures and performs clerical functions, while ensuring quality client care and excellent customer service. The Health Care Assistant provides direct services in family planning and, if assigned, abortion care and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service and practice these values in relation with internal and external customers.

Benefits include a signing bonus, paid time off, paid parental leave, medical, dental, vision, life insurance, accidental death & disability, long term/short term disability, 401(k) with matching employer contribution up to 4%, nine paid holidays per year, two floating holidays per year, and a financial incentive program for certified bilingual staff.

New Health Services Associates will take part in a robust clinical training program with a mix of virtual, instructor led, and hands-on styles.

• First Week: New Hire Orientation (Virtual with Human Resources), Health Services Orientation (Virtual with Clinical Training Team), Home Health Center Observations (On-Site)
• Second Week: Training in Electronic Health System, EPIC (Computer Based), Home Health Center Training (On-Site instructor led at Home Site)

What You Will Do:

• Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources. Briefly orients patients on what to expect during their visit. Informs patients about delays.
• Respond to telephone calls by making appointments, providing information and appropriate referrals.
• Schedule, cancels and reschedules patient appointments as appropriate.
• Prepare and maintains patient medical records.
• Maintain accurate records for patient registration, medical records, lab testing, etc.
• Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
• Provide client with correct forms and ensures forms are completed.
• Provide customer focused services. Anticipates needs of the patients and providers and performs necessary duties to ensure patient satisfaction and promote clinic success. Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
• Gather and record all pertinent information from patients in order to provide health services. Enters information on patient visits into the medical record and patient data system. Maintains patient data system files with accurate, current patient information.
• Conduct verbal history and appropriate screening for medical record documentation
• Screen medical and social history with correct documentation of pertinent information.
• Can administer medication according to scope of practice or licensure
• Transfer/document required information in the medical record checking the accuracy of all data per PPGOH protocol
• Participate in a team approach delivery system of services to patients in accordance with PPGOH policies and procedures and current medical standards. Promotes/maintains communication with patients, peers, health center manager, clinicians and administration
• Prepare clients for exams and assists in exam room when needed.
• Understand content of and accurately explains Informed Consent.
• Provide appropriate and accurate patient education and information as needed.
• Perform waived laboratory tests and venipuncture.
• Measure and document client height, weight and blood pressure.
• Prepare examination room and maintains cleanliness and inventory of all aspects of the health center.
• Assist in minor surgical procedures.
• Handle medical waste utilizing universal precautions
• Communicate with co-workers to keep client visits moving in a timely manner
• Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
• Participate in risk and quality management processes. Adheres to HIPAA, OSHA and CLIA regulations and workplace safety policies.
• Attend in-service, workshops, seminars, and staff meetings.

What You Will Bring:

• High school diploma or GED
• Advanced technical training or Certified Medical Assistant required
• Experience working in a health care setting preferred
• Knowledge and proficiency in medical assisting techniques and reproductive health preferred
• Excellent customer service, problem solving, judgment, organizational and communication skills
• Strong commitment to quality health care

PPGOH is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC), may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Planned Parenthood Federation of America Inc