Spa / Retail Manager

Job Description

Job Description

BALLAST WAX · EUROPEAN WAX CENTERCenter ManagerLead. Develop. Grow.17100 Royalton Rd, Strongsville, OH 44136 · In-Person · Full-Time · $53,000–$70,000/yr  THE OPPORTUNITY You won't be managing a schedule. You'll be running a business. As a Center Manager at European Wax Center, you own the full picture - team performance, guest experience, sales results, and culture. You're not executing someone else's playbook; you're building a center people are proud to work in and guests love coming back to. We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We believe great leadership is the difference between a center that survives and one that thrives. We invest in our managers, give you real autonomy, and back it up with structure, training, and a team that wants to see you win. WHAT WE OFFER Compensation & Bonuses$23–$25/hr base depending on experienceMonthly performance bonuses: $500, $1,000, or $1,500Goals are realistic - our managers hit themTotal potential: $53,000–$70,000 annuallyCommission on personal sales - rewarded for leading from the front Growth & Career Path30-60-90 day structured onboardingMentorship from district leadershipClear path: Senior Center Manager → District ManagerOngoing training and professional development Work-Life Balance2 weeks PTO after first 90 daysConsistent, predictable shift structureOne weekend shift required (not both) BenefitsMedical insurance (55% employer contribution)401(k) with employer matchAccess to EWC servicesPaid Time Off WHAT YOU'LL OWN Sales & Business ResultsOwn revenue, package, and product goals - and know your numbersCoach your team on guest education and confident sellingAnalyze trends and build action plans to move the needleDrive traffic through local marketing and brand campaigns Guest ExperienceSet the standard for every guest interaction - from first hello to farewellResolve escalated concerns with professionalism and careChampion an environment guests want to return to - and tell their friends about Team DevelopmentRecruit, onboard, and retain top-performing team membersCoach consistently - performance reviews, 1-on-1s, real feedbackBuild internal succession so your team has somewhere to growCreate a culture people choose to stay in Center OperationsManage scheduling, inventory, payroll, and cash handlingTrack KPIs - productivity, retention, labor - and act on what you findUphold cleanliness, sanitation, and brand standards without exception WHO YOU ARE We're not looking for a placeholder. We're looking for a builder.You own a number. You've been accountable for real sales metrics - revenue, conversion, retention - and you can tell us exactly what they were and whether you hit them.You develop people, not just manage them. You can name someone on a previous team you coached into a higher role. You give direct feedback and follow through.You recruit proactively. You don't wait for a job board to fill your pipeline. You know what "good" looks like and you go find it.You recover gracefully. When a guest has a problem, you don't pass it off - you own the fix, and you use it to make things better for the next person.You've managed a real team. 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment. More experience = more earning potential.You're available when guests are. Flexible schedule including evenings and weekends (one weekend shift, not both). Reliable transportation required.  OUR HIRING PROCESS Three steps. No runaround.Step 1 - Video Interview: A real conversation about your experience, style, and goals.Step 2 - Experience the Center: Visit us as a guest. See what we're about from the inside.Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together. OUR VALUES CONFIDENCE: We model it. | EMPOWERMENT: We create it. | BALANCE: We protect it.  ABOUT BALLAST WAX We're a multi-unit EWC franchisee with 32 centers and growing. Our mission is to transform centers into hubs of empowerment - for our team and our guests. We bring the strength of a national brand with the care and commitment of a local business. This role is offered by Ballast Wax Services, LLC, an independent franchisee of European Wax Center. Ballast Wax is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. Learn more: