Shift Leader

Position Overview The Shift Leader role at Ambrosia QSR is a variable‑hour position responsible for overseeing designated shifts to support daily restaurant operations. After certification, Shift Leaders manage assigned time periods, ensuring guest satisfaction, team coordination, and successful execution of restaurant initiatives. During peak hours, they work at the front of the restaurant, leading the team to provide a high‑quality guest experience. Proficient in all team member roles, shift leaders effectively manage operations in the absence of a general manager, with responsibilities varying based on the specific restaurant. Job Responsibilities Team Train and develop staff by implementing established training plans and systems to achieve targeted goals Ensure that employees take the required breaks and comply with minor work limitations as directed Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty Promptly report employee concerns or complaints to the General Manager and Human Resources Guests Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience Exhibit a strong sense of urgency and a guest‑first mindset, consistently promoting excellent customer service Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions Workplace Safety & Appearance Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly reporting concerns to the General Manager and Human Resources Maintain a professional appearance by wearing a clean uniform and slip‑resistant shoes Follow hygiene and food safety protocols, including frequent handwashing Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift Operations Oversee compliance with all food safety regulations and enforce restaurant safety procedures Ensure staff are properly trained and prepared for promotions and LTOs Use a headset to monitor team interactions with guests, providing praise coaching or redirection as needed Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations Maintain daily food safety compliance and uphold operational standards Communicate effectively with the General Manager and other leadership as necessary Deliver exceptional guest service and support team members by actively working in front‑of‑house operations Profitability Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately Enforce the proper use of safety equipment by all employees to maintain a secure work environment Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines Education and Work Experience High school diploma or equivalent Serv Safe training and certificate Prior experience with a POS System Shift control training conducted at the current restaurant and verified by the General Manager and District Manager Qualifications and Skills Authorized to work in the United States Must be at least 18 years of age Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards Excellent verbal and written communication skills for effective collaboration with team members and supervisors Dedicated to hands‑on leadership, focusing on team development and growth Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with internal and external stakeholders Work Environment and Physical Requirements: The work environment is fast‑paced, high‑energy, and dynamic, requiring the ability to multitask and remain organized under pressure. The role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant includes both indoor and outdoor areas, and the Shift Leader may be required to stand, walk, and move throughout the shift. Flexibility in working hours, including nights, weekends, and some holidays, is required. Required Personal Protective Equipment (PPE) Boots (oil/heat resistant for fryer filter) Gloves (oil/heat resistant for fryer filter) Apron (oil/heat resistant for fryer filter) Face Shield (oil/heat resistant for fryer filter) Heat Resistant Gloves (oil/heat resistant for fryer filter) Cut Resistant Gloves (slicing equipment) Oven Mitts (heat resistant for ovens) Broiler Gloves (heat resistant for ovens) Benefits Medical – United Healthcare and Kaiser Flexible Spending Accounts – Medical, Limited Dental & Vision, Dependent Day Care Sick Time – 1 hour for every 30 hours worked, no waiting period Direct Deposit Matching 401(k) and Roth retirement savings plans – age 20 or above Flexible Scheduling Growth Opportunities Complimentary meal for each shift worked Ambrosia QSR operates as an at‑will employer, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause. Ambrosia QSR is an equal opportunity employer. #J-18808-Ljbffr