Associate EFS™ Engineer

Job Description

Job Description

About DigitaLogic Inc. (DL)

DL provides a technology platform that enables customers to monitor, control, secure, and manage field devices. Our solutions support the reliable collection, communication, and management of data from industrial and operational technology environments.

Our work involves networking and telecommunications, industrial communication protocols, cybersecurity, field-device integration, and multi-component system configuration. We use Microsoft technologies on the server side and Linux-based systems for field devices.

We are seeking a technical client facing individual who is curious, versatile, meticulous, enjoys solving problems, learning new technologies, and working collaboratively to deliver reliable solutions for customers.

Position Summary

The Associate EFS™ Engineer will lead the configuration, integration, deployment, troubleshooting, and ongoing support of DL’s platform, Enterprise to Field Systems (EFS) and connected field devices.

This is a hands-on, client-facing, multidisciplinary role. The ideal candidate is comfortable working across networking, telecommunications, industrial communications, software configuration, device connectivity, and technical support.

Key Responsibilities

• Learn the EFS platform to be able to troubleshoot and configure the platform and field devices.
• Document system configurations, device settings, network information, technical procedures, and troubleshooting activities.
• Create and maintain technical documentation using Microsoft Excel and Word.
• Support and manage key clients:
• Comfortable interacting with clients
• keep track and complete multiple tasks concurrently
• Organize incoming tasks and information so they are readily available
• Check on the client system routinely to ensure all are working properly
• Visit client site to troubleshoot and resolve connectivity and device issues
• Convey all communications and issues from client perspective to DL team
• Self-motivate and responsible for fulfilling contract terms [ex. Walk through, communicate with all stakeholders, change management process, client system updates/upgrades]
• Produce ideas to improve client experience and delivery and implement
• Project Lead/Support:
• Lead/support various client projects, including submittal packages and diagrams.
• Understand scope of project: Visit client sites to gather technical information as part of new projects and understand client needs/requirements.  
• Attend onsite and Teams meetings for various projects, update project information and ensure deadlines are met
• Project technical implementation
• Convey all communications and issues from client perspective to DL team
• Contribute to the continuous improvement of technical processes, documentation, tools, and customer solutions.
• Assist with system integration and support customers throughout project delivery and operation.

Required Qualifications

• Associate’s degree, bachelor’s degree, technical certification, or equivalent hands-on experience in electrical engineering technology, computer science, information technology, networking, telecommunications, industrial automation, controls, or a related technical field.
• Ability to work onsite at DigitaLogic in Baltimore. 
• Experience with servers and networking and PLC or other field equipment configurations and installation
  • In lieu of the above, need to demonstrate ability to be successful working and troubleshooting in an environment with Windows servers, networking, telecom, OT devices, and protocols
• MS Excel intermediate level 
• Familiarity with electrical equipment and diagrams or familiarity with other engineering equipment or diagrams
• File/data/information organization skills

Preferred Qualifications

The following experience is preferred but not required:

• Experience with industrial communication protocols such as DNP3, Modbus, IEC protocols, or similar technologies.
• Experience with SCADA, HMI, industrial automation, or operational technology systems.
• Experience programming, configuring, commissioning, or troubleshooting PLCs.
• Experience integrating meters, protective relays, remote terminal units, controllers, sensors, or other field devices.
• Experience creating network diagrams, electrical diagrams, wiring diagrams, or system architecture drawings.
• Experience using Python for automation, data processing, testing, integration, or troubleshooting.
• Experience working with Linux-based systems or embedded computing devices.
• Experience with industrial networking, telecommunications, serial communications, or remote device connectivity.
• Experience supporting utility, energy, manufacturing, infrastructure, or other industrial environments.
• Familiarity with cybersecurity principles for industrial or operational technology systems.
• Learn and apply new technologies, communication protocols, devices, and system configurations as customer and project requirements evolve.

Desired Traits

The successful candidate will demonstrate:

• Ability to manage multiple tasks
• Take ownership/responsibility to close loops and complete tasks
• Curiosity and a strong desire to learn new technologies.
• Versatility and comfort working across multiple technical disciplines.
• Patience and persistence when troubleshooting complex problems.
• Strong diligence and a well-organized approach to work.
• A collaborative mindset and willingness to support other team members.
• The ability to communicate technical information clearly to customers, vendors, and colleagues.
• A practical, hands-on approach to solving technical problems.
• The ability to remain organized and effective while managing multiple priorities.

What Success Looks Like

Within the first year, the successful candidate will be able to:

• Learn the EFS platform to be able to troubleshoot and configure the platform and field devices. 
• Become an effective member of the DL team by taking ownership of client projects/issues/initiatives from start to finish in a professional and timely manner.
• Good judgement and communication both internally (DL team) and externally (clients/vendors/others)
• Become a trusted and collaborative member of the DL technical team.
• Independently configure and troubleshoot core DL platform components.
• Diagnose and resolve common networking, protocol, configuration, and data-collection issues.
• Develop working knowledge of DL’s software, hardware, architecture, and deployment processes.
• Create accurate technical documentation and system diagrams.
• Collaborate effectively with customers and equipment vendors.
• Contribute to successful system deployments, testing, commissioning, and technical support.