Sr Customer Service Representative

Customer Service Representative

As a Customer Service Representative at MKS Instruments, you will partner with customer support in providing excellent communication to our external customers. In this role, you will report to the Supervisor, Customer Relations.

You Will Make an Impact By:

• Assist customers by performing the functions necessary to create and process RMAs, Sales Orders and Quotes.
• Engage with customers in a friendly tone and work to resolve any concerns, questions.
• Be self-starters who function well with minimal oversight.
• Be proactive, have the ability to multi-task, prioritize and manage time effectively.
• Work closely with Field Sales Engineers.
• Work closely with Calibration/Production Team.

Skills You Bring:

• Knowledge with CRM systems and practices
• Must have ERP experience preferably SAP, Outlook, and other Office applications.
• Continuous improvement skills, Lean, Six Sigma, etc.
• An AA Degree is preferred but not required.
• Strong people skills and active listening.
• 5 years Experience in customer service.
• All other duties/tasks assigned by Management.
• Able to lift up to 30lbs periodically

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: View email address on click.appcast.io.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.