Desktop Support Technician

Overview This is a 100% onsite role. The Desktop Support Technician supports in‑house teams and responds in person to help‑desk tickets, working with vendor contacts to resolve technical problems with desktop computing equipment and software. The technician ensures seamless interconnection of desktop computers with diverse systems such as validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems. They build and configure new user workstation equipment sets (PC, desktop image, phone, peripherals, software, user accounts) and troubleshoot basic network, software, and printing problems. This position will not extend beyond the current dates due to the end of federal grant funding. Responsibilities Provide on‑site technical support for computers, tablets, and peripherals, including answering inquiries and resolving computer, network, application, and Internet connection issues via phone, e‑mail, remote connection, or in person. Walk users through problem‑solving processes, identifying and escalating situations requiring urgent attention, and notifying the primary HIT Deskside team as required. Prepare activity reports and redirect non‑deskside problems to the appropriate project‑team resource. Image computers, encrypt hard drives, and deploy new or re‑imaged computers. Ensure the technician’s work is performed 100% on site at the listed address. Preferred Qualifications Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation, and configuration. Required Skills & Experience Professional work experience providing hands‑on/physical Deskside PC/Laptop/Tablet support – 5 years Professional work experience supporting and troubleshooting PCs running Windows 10 and 11 – 5 years Professional work experience troubleshooting Dell PC hardware issues – 5 years Professional work experience supporting troubleshooting PC peripheral devices – 5 years Professional work experience with the most recent version of Microsoft Office Suite – 5 years Professional work experience imaging computers and physically setting up computers/monitors such as SCCM – 5 years Professional work experience using remote assistance tools such as Quick Assist or GoToAssist – 5 years Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) – 5 years Possesses user‑friendly customer service skills – 5 years Nice to Have Experience with Absolute Computrace – 5 years Experience with hard drive encryption tools such as Bitlocker – 5 years #J-18808-Ljbffr