Ambulatory Pharmacy Representative - 144537

Ambulatory Pharmacy Representative

Location: Longview, WA | Department: Clinical Support | Employment Type: Per Diem/Relief

The salary range for this job opening at PeaceHealth is $21.59 $32.39. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Supports the Ambulatory Pharmacy Department by coordinating the activities between scheduling, insurance verification, and pre-certification for pharmacy service visits. Coordinates efficient operation of the department by completing support activities as assigned.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data.
• Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources.
• Collects and evaluates patient demographic, insurance, clinical, and non-clinical information.
• Collects balances, co-payment, co-insurance, or other payment types over the phone.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer's inquiries about ambulatory pharmacy services.
• Manages daily ambulatory pharmacy service appointment schedules.
• Identifies inaccuracies and missing data that would affect departments' financial results; monitors cancellation and rescheduling of appointments to manage schedules, identifies potential resource conflicts and works with leadership to resolve them.
• Obtains required paperwork and/or electronic form for chart completion, ensures orders, history, and physical, and consents are complete.
• Performs other duties as assigned related to ambulatory pharmacy services.
• Performs other duties as assigned.

What You Bring

Education:

• High School Diploma Preferred

Experience:

• Minimum of 1 year Required: Medical Office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook
• Preferred: Experience with ambulatory pharmacy services

Skills:

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Must have the ability to work efficiently and responsibility in an environment with multiple demands, interruptions and time frames, with minimal supervision. (Required)
• Advanced problem-solving and critical thinking skills that demonstrate positive outcomes. (Required)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Working Conditions:

Lifting:

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions:

• Predominantly operates in an office environment.

Mental/Visual:

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.