Customer Service Representative I

Customer Service Representative I

Wiley X Inc - Frisco, TX 75033

Overview

Salary Range $17.00 - $20.00 Hourly Position Type Full Time

Description

About Wiley X:

Inspired by a singular purpose of "building the world's best protective eyewear", U.S. Army Veteran Myles Freeman Sr. founded Wiley X in 1987. Over the years, we've become an iconic American brand and the most trusted name for protective eyewear. Brothers Dan and Myles Jr. continue to build on their father's legacy while leading the brand to innovate new eyewear products without compromising protection.

Today our company creates premium protective eyewear for a wide range of customers that serve, work, and play in life's harshest environments.

We value motivated self-starters who aspire to be part of an organization whose focus is long-term success. Our vision is to be the leading provider of innovative eye protection worldwide, empowering individuals to pursue their passions and professions with confidence. Our team is supported through an inspirational culture and leadership that is encompassed by never compromising, protection, and trust.

Our culture is based on our values.

Committed : We show up every day with purpose, owning our responsibilities and delivering on our promises-no excuses.

Consistent : We win by doing the right things the right way, over and over, with discipline you can count on.

Team Player : We have each other's backs, communicating openly, supporting fully, and succeeding together.

Growth Oriented : We push forward, seek better, and stay hungry, always learning, improving, and leveling up.

Scrappy : We solve problems with grit and creativity, working smarter, moving faster, and never back down.

Job Summary:

Performs a range of data entry functions in a timely and accurate manner. Performs general clerical duties while providing support to the Customer Service department, including B2C consumers, Optical, Outdoor, and Occupational Safety customers. In this role you will assist customers with selecting and purchasing eyewear, ensure excellent customer service, and help with the daily operations of the store, including opening and closing duties.

Hours: Core operating hours are 8:00 am 6:30 pm CST. You will be given your schedule by the Senior Customer Service Manager.

Location: On-site in our Frisco, TX facility; Hybrid work available upon completion of classroom training and on-the-job training requirements.

Qualifications

Responsibilities & Essential Functions:

• Perform data entry.
• Update and maintain Customer & dealer records.
• Resolve shipping issues.
• Manage necessary RMA requests.
• File warranty documentation and maintain records as necessary to comply with company policies and procedures.
• Assist with special projects.
• Answer and respond to customer calls including taking orders, handling warranties, and answering general inquiries.
• Assist with processing prebooks and backorders.
• Process incoming web orders.
• Partner with other departments to resolve customer issues.
• Provide back-up for Optical Sales Customer Service team members.
• Adheres to all company policies and procedures.
• Verify aging balances, understand account statuses, and sign orders.
• Greet customers promptly and professionally as they enter the store
• Assist customers in selecting frames, lenses, and accessories that best meet their vision needs and personal style
• Provide knowledgeable product recommendations and educate customers on lens options and features
• Process transactions accurately using point-of-sale (POS) systems
• Maintain clean and organized displays and store environment
• Open and close the store according to company procedures, including securing cash and locking up
• Duties may be adjusted as business needs arise.

Required Skills/Abilities:

• Good computer skills
• Strong work ethic and team-oriented mentality
• Positive, proactive attitude
• Good interpersonal and communication skills
• Extremely reliable
• Strong Problem-solving skills.
• Excellent communication and organizational skills

Minimum Qualifications:

• 1 year of Customer service experience preferred.
• High School Diploma or GED

Physical Requirements:

• Lift up to 25 pounds.
• Ability to sit for long periods of time.
• Ability to use a computer for prolonged periods of time.
• Ability to be on the phone and talk for long periods.

Why Join Us:

• Culture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey.
• Sense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization's objectives.
• Professional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills.
• Team Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.

EEOC

At Wiley X, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.